Sr. Technical Consultant

Burckhardt Compression (US) Inc.; Pune District, Pimpri-Chinchwad; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Free culture and flexibility

Flexible working models

Engagement events and recognition

Diversity and inclusion focus

GreenCo certification awareness

Job summary

Burckhardt Compression India seeks a Sr. Technical Consultant to drive technical support for reciprocating compressors, lead case analysis, and deliver effective warranty and contractual resolutions.

The role emphasizes knowledge sharing, RCA support, and collaboration with product teams to ensure high customer satisfaction. The successful candidate will have a BE in Mechanical Engineering with 7–10 years of experience, strong English communication, and hands-on service knowledge in refinery or

Qualifications

• BE in Mechanical Engineering with 7–10 years of similar experience.
• Analytical skills and technical decision-making.
• Strong English communication (written & verbal) with presentation/training experience.

Responsibilities

• Develop and mentor technical consultants and specialists.
• Provide technical support and advice for compressors.
• Serve as technical contact point for customers.
• Analyze cases and evaluate technical complexity.
• Prepare technical damage reports of medium complexity.
• Develop and execute interim troubleshooting solutions.
• Resolve contractual and warranty issues efficiently.
• Support life cycle cost analyses and reinforce knowledge sharing.

Skills

Analytical thinking

English communication

Presentation & training

Education

BE in Mechanical Engineering

Tools

SAP MM

Microsoft Dynamics 365 CRM

Job description

Career Opportunity with Burckhardt Compression

Role

We are seeking motivated and experienced professional who can effectively contribute to the role deliverables connected with position below. In this position you can actively participate to our growth and make a significant impact in a fast-paced environment as:

Position: Sr. Technical Consultant

Location: Pune

Key Responsibilities

Your contributions to organisation's growth:

• Responsible for the development of technical consultants and specialist.
• Provide Technical support, assistance, and advice for compressors.
• Technical contact point for all customers.
• Analyse cases and evaluate the technical complexity of the case.
• Preparation of technical damage reports of medium complexity
• Develop and execute interim troubleshooting solutions.
• Execution of actions to solve the claim sustainable of medium complexity.
• Analysis of customer claims related to products and evaluation of warranty
• Timely resolution of contractual and warranty issues in the most cost effective manner.
• Support for Life Cycle Cost Analyses
• Manual proof reading and review and advise changes to technical documentation team.
• Knowledge management and knowledge sharing
• Root Cause Analyses - (RCA), supports the TC member to establish an adequate technical report.
• Customer Complaint – co-ordination of customer complaint / claim/ Non conformity process according to contact person at site for customer, agents, contractor and project manager
• Enhance customer satisfaction through timely services and better technical support and services.
• Transfer of improvement topics to TIMP via 8D Reports and Case Management
• Clustering and transfer of Major Event cases to the Technical Support 3rd level
• Transfer of manufacturing related topics to Quality and Operation departments

Education/ Experience / Languages

• BE with Mechanical Engineering with min 7 - 10 years of similar experience
• Analytical skill, technical decision making.
• Good Communication skill in English. (written & verbal communication with customer) Presentation & Training experience

Special Requirements

• Good Hands-on service experience in Refineries, Petrochemicals/ fertilizers, Industrial Gas segment with reciprocating compressors installation, commissioning, and maintenance.
• Experience in SAP ERP MM module and Microsoft CRM Dynamics 365 service module.

Key Performance Indicators (KPI’s)

• Cases in CRM (Open; Close; Tasks)- Case Management
• Compliant and Warranty Management
• End to End completion of task, On time Response to customer's technical request
• RCA preparation- Timeline for closing the cases
• Knowledge of Articles Preparation

We Offer

• We have a very free culture, inspiring employees to involve in various activities of their interests.
• Our flexible working models will allow you to combine private interests with work.
• Employee Connect, Engagement events and feedback culture enhances our reach and gives us an opportunity to continuously improve.
• Performance and appreciation awards.
• Sports activities and Klib Library to energize you.
• We proudly do encourage diversity and inclusion in thoughts and in spirit.
• A winner of GreenCo Gold and other various ISO certifications, we encourage you to inhibit the same to contribute in a much greener tomorrow!
• We do aspire to be Great Place to Work soon to provide you an enticing career with us.

HR Team

Burckhardt Compression India

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.