System Software Support L4 Professional

SISL Infotech Pvt. Ltd.; New Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

SISL Infotech Pvt. Ltd. in Delhi is seeking a technical support specialist to troubleshoot complex system issues and work with cross-functional teams to improve performance. You will develop process improvements to boost efficiency and create user-friendly documentation for new systems.

The role includes analyzing system logs to identify trends and providing training materials for end-users, with participation in a 24/7 on-call rotation for critical systems support.

Qualifications

• Experience providing technical support for complex systems.
• Ability to troubleshoot and resolve multi-layer issues.
• Experience working with cross-functional teams.
• Capability to produce user-friendly documentation.
• Aptitude for identifying performance improvements.
• Analytical mindset to analyze system logs and trends.

Responsibilities

• Provide technical support and troubleshoot complex system issues.
• Collaborate with cross-functional teams to resolve problems and enhance system performance.
• Develop and implement process improvements to boost efficiency and productivity.
• Analyze system logs and identify trends and areas for improvement.
• Create documentation and training materials for end-users on new systems and processes.
• Participate in on-call rotation for 24/7 support of critical systems.

Skills

Technical Support

Troubleshooting

Cross-functional Collaboration

Documentation

Process Improvement

System Analysis

On-call Support

Job description

• Provide technical support and troubleshoot complex system issues.
• Collaborate with cross-functional teams to resolve problems and enhance system performance.
• Develop and implement process improvements to boost efficiency and productivity.
• Analyze system logs and identify trends and areas for improvement.
• Create documentation and training materials for end-users on new systems and processes.
• Participate in on-call rotation for 24/7 support of critical systems.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.