Support Engineer - BY/JDA Enterprise Supply Chain Planning(ESP)

JDA Software; Bengaluru; Sur place; INR 1 800 000 - 2 800 000; Plein temps

Résumé du poste

Blue Yonder is seeking a skilled IT professional with 3–11 years of IT experience, including 3–6 years in ESP. The role involves supporting Blue Yonder ESP products, advising on best practices, and working with cross-functional teams to resolve complex issues.

The candidate should have strong SQL/PL-SQL skills, ESP module knowledge, and experience with AI tools and automation. On-call and 24x7 support may be required as part of steady-state operations.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 3–11 years of IT experience with 3–6 years in Blue Yonder/JDA ESP.
• Strong expertise in SQL and PL/SQL.
• Strong knowledge of ESP modules, configurations, and troubleshooting.
• Independently resolves most customer issues and guides resolution.
• Root cause analysis and collaboration with SMEs.
• Leads customer calls and provides technical guidance.
• Works with Product Development and cross-functional teams.

Responsabilités

• Design and architect the implemented solution and adapt to new business requirements.
• Provide technical and non-technical support during steady state.
• Address incidents/requests and ensure data integrity of ESP products.
• Deliver advice on industry best practices and processes for clients.
• Implement monitoring, performance tuning, and best practices.
• Collaborate with cross-functional teams to resolve issues.

Connaissances

SQL

PL/SQL

Data structures

Troubleshooting

Cross-functional teamwork

AI awareness

Formation

Bachelor’s degree in computer science/IT

Outils

AppDynamics

Splunk

MuleSoft

Python

Azure

Description du poste

Scope:

This role is focused on supporting various Blue Yonder Planning solutions in enterprise supply planning. Needs to work with cross functional teams including Product Development, Consulting and Cloud services. This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. Provides advice to customers regarding industry best practices and process methodology. Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment:

Good Understanding of Blue Yonder data workflow Installation of Blue Yonder products Good knowledge of SQL, PL/SQL Intermediate knowledge at MS Excel Basic understanding on customer business and process. Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.

What you’ll do:

Design & Architect Understand the implemented solution design Needs to work with cross functional teams including Product Development, Consulting and Cloud services Enhance/Change the design based on new business requirements by the customer Identify Root cause and find the permanent solution to any problem. Responsible to address incident/request related to above mentioned suite of products Develop & Deliver Provide advice to customers regarding industry best practices and process methodology. Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes. Need to work with cross functional teams including Product Development, Consulting and Cloud services. Guide & Govern Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Provide advice to customers regarding industry best practices and process methodology. Operate & Optimize Provides advice to customers regarding industry best practices and process methodology. Implement monitoring, performance tuning, and operational best practices. Provide value through Innovation and Automation.

What we are looking for:

Bachelor’s degree in computer science, IT, or related field. 3-11 years of IT experience, with 3-6 years in Blue Yonder/JDA Enterprise Supply Planning (ESP) product and Strong expertise in SQL, PL/SQL, Data structure. Strong working knowledge of ESP modules, configurations, and troubleshooting. Handles most customer scenarios independently. Independently resolves standard and complex customer issues, escalating only highly specialized scenarios. Performs structured root cause analysis and collaborates with SMEs when required. Leads customer calls, provides technical guidance, and manages issue resolution. Works closely with Product Development and cross-functional teams to resolve issues. Delivers consistent operational excellence and customer satisfaction. Effectively leverages AI tools and automation in daily operations. Contributes to knowledge articles and supports peer learning. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder – Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666