Sr Support Engineer 1 - BY TMS/ Blue Yonder Transportation Management

JDA Software; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blue Yonder in India seeks an experienced BY TMS Support Engineer to work with global teams to design, implement, and support SCM applications, gathering requirements and resolving issues to meet SLAs. You will engage with customers, document learnings, and drive automation while maintaining current knowledge of solutions.

You will also contribute to architecture simplification and mentor junior engineers, while applying secure, scalable cloud practices in a multi-tenant SaaS environment.

Qualifications

• Bachelor’s degree (STEM preferred) and minimum 3 to 7 years of experience in Application Support and Implementation, ideally with BY TMS - SCM applications.
• Strong experience of supporting BY TMS Web-application: Understanding of WMS architecture, configuration and troubleshooting.
• Demonstrable experience with enterprise cloud solutions (Azure) and microservices based architecture on Cloud.
• Thorough knowledge of Cloud native architecture, Distributed micro-services, Multi-tenant SaaS, Cloud scalability, performance and high availability.
• Experience with ServiceNow, Salesforce, JIRA, AppD, Splunk.
• Good understanding of secure architectures, secure configuration, identity management.

Responsibilities

• BY TMS Support Engineer will work with global technical and functional teams under various customer engagements.
• Collaborate with region customers to understand requests and satisfy business requirements while balancing complexity and supportability.
• Gather functional issues and drive toward solutions and fixes within defined SLAs.
• Document learnings and create knowledge articles for repeated cases.
• Replicate and maintain customer environments and customize knowledge.
• Maintain knowledge of customer solution and customization; ensure timely interactions with stakeholders.
• Identify areas for improvement and potential automation of routine tasks.
• Demonstrate willingness to learn new technologies and products; strong communication skills.
• Drive architecture/design to simpler, robust, and efficient solutions.
• Represent product and portfolio, including roadmaps, to customers and internal teams.

Skills

BY TMS

WMS knowledge

Azure Cloud

Microservices

Cloud-native architecture

Multi-tenant SaaS

ServiceNow

JIRA

AppDynamics

Splunk

Security & IAM

Education

Bachelor's degree in STEM

Tools

Salesforce

JIRA

AppDynamics

Splunk

Azure DevOps

Job description

Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a strong Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. Scope: Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.

What you’ll do:

• BY TMS (TMS - Transportation Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
• Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
• Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
• Document learnings and create knowledge articles for repeated cases
• Replicate and maintain customer environments
• Maintain knowledge of customer solution and customization
• Maintain sense of urgency and swiftness with all customer interactions
• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
• Interact with internal and external stakeholders and reports to management.
• Identify areas of improvement and scope of automation on routine tasks or activities
• Individuals should be passionate about working with new technologies and products.
• Demonstrate ability to learn quickly, have good interpersonal & communication skills - verbal and written.
• Drive architecture and designs to become simpler, more robust, and more efficient.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 3 to 7 years of experience in Application Support and Implementation; ideally a candidate had experience of supporting BY TMS - SCM applications and aware of Architecture, Basics of Integration, Apache /IIS and working on the product support, within the last 3-4 years minimum.
• Strong experience of supporting BY TMS Web-application: Understanding of WMS application, architecture, experience in configuration and troubleshooting of BY TMS.
• Demonstrable experience supporting and maintenance of enterprise cloud solutions (we use Azure)
• Demonstrable experience with microservices based architecture on Cloud.
• Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.
• Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.
• Good Understanding of secure architectures, secure configuration, identity management

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status." A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Blue Yonder is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666