Sr. Software Engineer - Service Now ITSM

YASH Technologies, Inc.; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

YASH Technologies, Inc. seeks a hands-on ServiceNow ITSM Developer with 4+ years in Service Catalog, Flow Designer, integrations, and orchestration. Focus on scalable automation and platform enhancements to improve ITSM efficiency and self-service.

The role requires developing catalog items, flows, and integrations, with expertise in Flow Designer and MID Server configurations, and knowledge of PowerShell and JavaScript.

Qualifications

• Hands-on Service Catalog development and Flow Designer usage.
• Experience with REST/SOAP integrations and orchestration.
• Knowledge of Service Portal customization and PowerShell basics.

Responsibilities

• Develop and maintain catalog items, record producers, and order guides.
• Build Flow Designer-based catalog workflows and support ITSM processes.
• Design and improve ITSM solutions to enhance efficiency and self-service adoption.
• Develop Flows, Subflows, and reusable Actions; migrate legacy workflows.
• Configure and troubleshoot MID Servers; enable end-to-end orchestration.

Skills

Service Catalog

Flow Designer

REST/SOAP integrations

PowerShell

JavaScript

Glide APIs

Tools

MID Server

Integration Hub

Job description

We are looking forward to hire Service Now ITSM Professionals in the following areas :

Experience required- 4 to 6

Role Summary

We are seeking a hands-on ServiceNow ITSM Developer with 4+ years of experience in Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.

Key Responsibilities

1. Service Catalog & Portal

• Develop and maintain catalog items, record producers, and order guides
• Build Flow Designer-based catalog workflows
• Support ITSM processes (Incident, Request, Change, Problem)
• Design, develop and Improve ITSM solution that enhance operational efficiency and drive self-service adoption

2. Flow Designer & Automation

• Develop Flows, Subflows, and reusable Actions
• Migrate legacy workflows to Flow Designer
• Automate cross-system processes

3. Integrations & Orchestration (Core Focus)

• Build and support REST/SOAP integrations
• Use Integration Hub and custom spokes/actions
• Implement end-to-end orchestration (provisioning, access, infra ops)
• Configure and troubleshoot MID Servers
• Ensure secure, reliable system communication
• Basic-to-intermediate PowerShell knowledge

4. Knowledge Management

• Manage knowledge bases and articles
• Configure approval and publishing workflows

5. Platform Development & Support

• Develop using Business Rules, Script Includes, and Client Scripts
• Resolve issues across catalog, flows, and integrationsSupport upgrades and platform enhancements

Must-Have Skills

• Hands-on experience in:
• Service Catalog development
• Flow Designer (Flows, Subflows, Actions)
• REST/SOAP integrations
• Practical Exposure to:
• MID Server setup and troubleshooting
• Orchestration use cases
• Working knowledge of:
• JavaScript and Glide APIs
• ServiceNow scripting framework
• PowerShell
• Experience with Service Portal customization

Good to Have

• Experience with Integration Hub, CMDB / Discovery, Knowledge Management
• Certifications: CSA (preferred), CAD (optional)

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture