Sr. Software Engineer - Service Now ITSM Job

YASH Technologies, Inc.; Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

YASH Technologies, Inc. seeks a hands-on Sr. Software Engineer with 4+ years in ServiceNow ITSM, focusing on catalog items, Flow Designer workflows, and integrations.

You will enhance ITSM capabilities, enable self-service adoption, and drive automation across cross-system processes. The role emphasizes building and maintaining catalogs, implementing end-to-end orchestration, and supporting platform upgrades, while leveraging MID Server knowledge and Service Portal customization to deliver

Qualifications

• Hands-on experience with Flow Designer (Flows, Subflows, Actions).
• Experience with REST/SOAP integrations and Integration Hub.
• Knowledge of MID Server setup and troubleshooting.
• Proficiency in ServiceNow scripting framework and PowerShell.

Responsibilities

• Develop and maintain catalog items, record producers, and order guides.
• Build Flow Designer-based catalog workflows and automate cross-system processes.
• Design and improve ITSM solutions to enhance operational efficiency and drive self-service adoption.
• Migrate legacy workflows to Flow Designer and implement end-to-end orchestration (provisioning, access, infra ops).
• Configure and troubleshoot MID Servers; develop integrations (REST/SOAP) and ensure platform upgrades.

Skills

Flow Designer

REST/SOAP integrations

MID Server

ServiceNow scripting

PowerShell

Service Portal customization

Tools

Integration Hub

Job description

Sr. Software Engineer - Service Now ITSM Job

Date: Oct 28, 2026

Location: Pune, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireService Now ITSM Professionals in the following areas :

Experience required- 4 to 6

Role Summary

We are seeking a hands-on ServiceNow ITSM Developer with 4+ years of experience in Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.

Key Responsibilities

• Develop and maintain catalog items, record producers, and order guides
• Build Flow Designer-based catalog workflows
• Design, develop and Improve ITSM solution that enhance operational efficiency and drive self-service adoption

2. Flow Designer & Automation

• Develop Flows, Subflows, and reusable Actions
• Migrate legacy workflows to Flow Designer
• Automate cross-system processes

3. Integrations & Orchestration (Core Focus)

• Build and support REST/SOAP integrations
• Use Integration Hub and custom spokes/actions
• Implement end-to-end orchestration (provisioning, access, infra ops)
• Configure and troubleshoot MID Servers
• Basic-to-intermediate PowerShell knowledge

4. Knowledge Management

• Manage knowledge bases and articles
• Configure approval and publishing workflows

5. Platform Development & Support

• Develop using Business Rules, Script Includes, and Client Scripts
• Resolve issues across catalog, flows, and integrations
• Support upgrades and platform enhancements

Must-Have Skills

• Hands-on experience in:
• Flow Designer (Flows, Subflows, Actions)
• REST/SOAP integrations
• Practical Exposure to:
• MID Server setup and troubleshooting
• Working knowledge of:
• ServiceNow scripting framework
• PowerShell
• Experience with Service Portal customization

Good to Have

• Experience with Integration Hub, CMDB / Discovery, Knowledge Management
• Certifications: CSA (preferred), CAD (optional)

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture