Sr. Program Manager- ACES, IN AMZL ACES (Fulfillment & Operations)

Amazon Inc.; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Amazon Inc. is seeking a motivated ACES Program Manager for its India transportation operations team in Bengaluru.

You will serve as gatekeeper for change management, partner with the tech organization on BRDs, and define processes with operations to streamline pathways, while driving KPI reporting and ensuring sustained impact across projects. The role requires data-driven decision making, strong program management skills, and the ability to coordinate cross-functional teams to improve customer

Qualifications

• 5+ years of cross-functional project delivery experience.
• 5+ years of program or project management experience.
• 5+ years of working cross-functionally with tech and non-tech teams.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience managing teams.

Responsibilities

• Serve as gatekeeper in assigned process areas for the change management process.
• Partner with tech organization on the BRD (Business Requirements Document).
• Define the right process and work with operations to establish the process path.
• Eliminate gaps in systems and drive systemic fixes.
• Coordinate project scoping and selection to align with business objectives.
• Develop, implement and govern KPI reporting for a portfolio of programs across projects.
• Audit completed projects to verify sustained impact.

Skills

Cross-functional delivery

Program management

Tech and non-tech collaboration

Requirements definition

Team management

Job description

Key job responsibilities

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:

• Serve as gatekeeper in assigned process areas for the change management process
• Partner with tech organization on the business requirement documents (BRD)
• Define the right process and work with operations to establish the right process path
• Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
• Demonstrates discretion in coordination of project scoping and selection to align with business objectives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
• Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths.

Basic Qualifications

• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing teams

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.