Program Manager, PE

Amazon Inc.; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Amazon Inc. is seeking an experienced ACES Leader to manage programs for Fulfillment Centers in India. You will lead a team of site managers, drive standardization, and collaborate with multiple departments to deliver scalable process improvements that enhance customer fulfillment.

The role requires strong program management, data-driven decision making, and the ability to coordinate Kaizen events across FCs. Travel up to 50% is expected as needed.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
• Experience working with cross-functional teams.
• Experience providing and effectively communicating strategic and tactical recommendations based on data.
• 4+ years of project management and implementation experience, or Six Sigma Green Belt.
• Self directed travel as necessary, up to 50%.

Responsibilities

• Lead ACES program across Fulfillment Centers and manage site managers.
• Drive standardization efforts and liaison with other departments.
• Provide process skills and support FC launches and Kaizen events.
• Coordinate cross-functional projects for successful implementations across FCs.
• Compile, manage and report weekly project metrics and lead high-profile meetings.
• Build relationships with stakeholders across the organization.
• Demonstrate technical aptitude to grasp complex issues and communicate with tech teams.

Skills

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Communication

Travel up to 50%

Education

Bachelor's degree in Operations/SCM/Engineering

Job description

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We recently launched our operations in India through Amazon.in, working tirelessly to bring the world's most customer centric online shopping experience to the Indian consumer.

Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, exceptional communication, project management skills, ability to root cause and permanently eliminate defects, and possess the ability to multi-task and thrive in a fast-paced environment?

We are seeking a senior leader to join our team responsible for managing ACES programs for our Fulfillment Centers in a fast-paced, dynamic work environment. ACES Leader leads a group of site managers focused on supporting Fulfillment Centers (FCs) improvements made on behalf of Amazon customers, to drive standardization efforts, act as liaisons with other departments, provide process skills to the FCs, support FC launches, support FC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the FCs.

The ACES Leader's mission is to help FCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. The successful candidate:

• Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves 'getting it done'
• Can think big and develop new ideas, simultaneously good at nurturing new ideas and applying high standards to weed out those that are least valuable.
• Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis.
• Has the ability to partner to build and execute on new initiatives and roadmaps each year.
• Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements.
• Build relationships and identify with stakeholders across the organization.
• Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
• Possesses or can quickly learn fulfillment center operational skills to identify and implement solutions that scale with our scale.

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience providing and effectively communicating strategic and tactical recommendations based on data
• 4+ years of project management and implementation experience, or Six Sigma Green Belt
• Self directed travel as necessary, up to 50%

Preferred Qualifications

• Experience in program or project management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.