Area Manager, ACES

Amazon Inc.; Hyderabad; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Amazon Inc. in Hyderabad seeks an ACES Manager to lead continuous improvement across Inbound, Outbound, and ICQA, applying Lean and Six Sigma to boost safety, quality, and productivity.

You will facilitate Kaizen events, value-stream map, and deploy standard work while coaching teams on problem solving and on-floor improvements.

This role partners with Operations, Safety, Quality, and HR to build a data-driven culture and deliver measurable year-over-year gains.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
• Experience working with cross-functional teams.
• Knowledge of Lean, Six Sigma and Kaizen techniques.

Responsibilities

• Lead Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA.
• Drive adoption of Lean tools (5S, visual management, standard work) on the floor.
• Own site defect elimination, lead corrective and preventive actions with process engineers and ops leaders.
• Develop and maintain standard work documents; conduct Gemba walks and audits.
• Own ACES metrics dashboard and weekly/monthly business reviews; benchmark practices.
• Coach associates and area managers on standard work and problem solving.

Skills

Cross-functional teamwork

Lean, Six Sigma, Kaizen knowledge

Coaching and training

Education

Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field

Bachelor's degree in Engineering, Logistics, or a similar field

Tools

5S

Visual management

Standard work

Job description

The ACES Manager is responsible for driving continuous improvement, process standardization, and operational excellence across all functional areas of the fulfillment center. This role leverages Lean and Six Sigma methodologies to identify and eliminate defects, reduce variability, and improve safety, quality, and productivity outcomes. The ACES Manager partners closely with Operations, Safety, Quality, and HR teams to build a culture of data-driven decision-making and sustainable process improvement.

Key job responsibilities

Continuous Improvement & Kaizen

• Lead and facilitate Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA functions
• Drive adoption of Lean tools (5S, visual management, standard work) on the floor
• Achieve measurable year-over-year improvements in productivity, quality, and cost metrics

Defect Elimination & Root Cause Analysis

• Own the site defect elimination pipeline; manage projects from identification through verification of effectiveness
• Partner with process engineers and operations leaders to implement corrective and preventive actions

Standard Work & Process Audits

• Develop, deploy, and maintain standard work documentation for all critical process paths
• Conduct regular Gemba walks and layered process audits to ensure compliance with SOPs
• Coach and train associates and area managers on standard work adherence and problem-solving techniques
• Drive audit finding closures and escape systemic non-conformances to leadership

Metrics & Reporting

• Own site-level ACES metrics dashboard including DPMO, cycle time, first pass yield, and process capability indices
• Prepare and present weekly/monthly ACES business reviews to site leadership
• Benchmark against network best practices and drive adoption of successful initiatives from other FCs

Stakeholder Management & Coaching

• Build strong partnerships with Operations, Safety, Quality, RME, and HR teams

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams

Preferred Qualifications

• Bachelor's degree in Engineering, Logistics, or a similar field
• Knowledge of Lean, Six Sigma and Kaizen techniques
• Experience in program or project management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.