Sr Program Manager, IN Hub and Flex (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Amazon India is seeking a Sr. Program Manager to lead last mile delivery initiatives within the Amazon Logistics network in Bengaluru. You will collaborate with technology, operations and product teams to drive customer-obsessed program outcomes.

The role demands strong analytical skills, cross-functional leadership, and a proven record of delivering complex programs in fast-paced settings. You will oversee field operations and help optimize safety, quality and productivity.

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years program or project management experience.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements with data-driven improvements.
• 2+ years driving process improvements.
• Master's degree or MBA in related field.

Responsibilities

• Ensure best-in-class safety, quality and productivity metrics.
• Analyze key metrics and drive improvements in onboarding, scheduling and payments.
• Optimize and standardize the delivery partner experience journey.
• Develop partner experience strategies with stakeholders across Product, Tech, Marketing, Logistics and Operations.
• Lead and coordinate large, multi-stakeholder projects.
• Manage the field operation team for a specific region.

Skills

Cross-functional collaboration

Program management

Project management

Data-driven decision making

Stakeholder management

Education

MBA / Master’s degree

Job description

At Amazon, we strive to be Earth’s most customer centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service (Amazon Flex), individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to onboard, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are continuing to build a high paced and lean India team to implement and expand our last mile capabilities across key segments of IN Transportation. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed program manager.

We are seeking a Sr. Program Manager in India to help establish Amazon Transportation’s last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Transportation world. Internally, this leader will work directly with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program. This position will be responsible for managing field/business operations.

The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.

Key job responsibilities

• Ensure a best-in-class safety, quality and productivity metrics.
• Analyze key metrics from the operation of the program such as onboard, schedule, payment, implement initiatives to drive improvements including new technology developments.
• Optimize and standardize the delivery partner experience journey.
• Create strategy and take actions to develop delivery partner experience improvement with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR, and Operations.
• Lead and coordinate large, complicated projects with multiple stakeholders.
• Manage the field operation team of a specific region.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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