Sr. Program Manager- ACES, IN AMZL ACES

Amazon Inc.; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Amazon Inc. is seeking an ACES (Amazon Customer Excellence System) Program Manager to lead our India transportation operations. You will serve as gatekeeper for change management, partner across tech and operations, define processes, and ensure KPI visibility across a portfolio of programs.

You will drive data-driven improvements to customer experience, audit completed projects for sustained impact, and collaborate with senior leadership to align initiatives with business goals.

Qualifications

• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• 5+ years of working cross functionally with tech and non-tech teams experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience managing teams.

Responsibilities

• Serve as gatekeeper in assigned process areas for the change management process.
• Partner with tech organization on the BRD (business requirement document).
• Define the right process and work with operations to establish the right process path.
• Work with stakeholders to eliminate gaps in system and implement systemic fixes.
• Demonstrates discretion in coordinating project scoping and selection to align with business objectives.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to milestones and performance across all projects.
• Audits completed projects to verify sustained impact.

Skills

Cross-functional delivery

Program management

Data-driven improvements

Team management

Job description

Description

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:

• Serve as gatekeeper in assigned process areas for the change management process
• Partner with tech organization on the business requirement documents (BRD)
• Define the right process and work with operations to establish the right process path
• Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
• Demonstrates discretion in coordination of project scoping and selection to align with business objectives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
• Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths.

Key job responsibilities

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:

• Serve as gatekeeper in assigned process areas for the change management process
• Partner with tech organization on the business requirement documents (BRD)
• Define the right process and work with operations to establish the right process path
• Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
• Demonstrates discretion in coordination of project scoping and selection to align with business objectives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
• Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

Basic Qualifications

• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing teams

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

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