Program Manager- ACES, IN AMZL

Amazon; Bengaluru; On-site; INR 2,600,000 - 3,400,000; Full time

Job summary

ASSPL - Karnataka is seeking an ACES Program Manager for its India transportation operations. You will serve as gatekeeper for change management, partner with the tech team on BRD, and define and refine processes with operations to drive efficiency and a measurable impact on customer experience.

You will develop and govern KPI reporting across multiple programs, audit projects for sustained impact, and work with stakeholders to close gaps with systemic, scalable fixes.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or a related technical field.
• Experience working with cross-functional teams.

Responsibilities

• Serve as gatekeeper in assigned process areas for change management.
• Partner with tech on business requirement documents (BRD).
• Define process paths and coordinate with operations to implement them.
• Collaborate with stakeholders to close gaps in systems with systemic fixes.
• Demonstrate judgment in scoping and selecting initiatives aligned with business objectives.
• Develop, implement and govern KPI reporting for a portfolio of programs.
• Audit completed projects to verify sustained impact.

Skills

Cross-functional teams

Education

Bachelor's degree in Operations/Supply Chain/Engineering

Job description

Description

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:

• Serve as gatekeeper in assigned process areas for the change management process
• Partner with tech organization on the business requirement documents (BRD)
• Define the right process and work with operations to establish the right process path
• Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
• Demonstrates discretion in coordination of project scoping and selection to align with business objectives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
• Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams

Preferred Qualifications

• Experience in program or project management

Company

ASSPL - Karnataka

Job ID: A10434196