Sr.Process Associate - Marcom, Sales and Delivery Services

Siemens Mobility; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Siemens Mobility in Bengaluru is seeking a Sr. Process Associate for Marcom, Sales and Delivery Services.

The role involves handling transactional services, engineering dispatch, productive hours, and CRM-based notifications in a dynamic global delivery environment. The ideal candidate will have a university degree, familiarity with SAP or ERP systems, strong communication and customer service skills, and flexibility to work extended hours during critical month/quarter end periods.

Qualifications

• A university degree.
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/weekends during month end / quarter end close.

Responsibilities

• Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines.
• Receive customer calls and register notification in the CRM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
• Performing the assigned tasks on a timely manner with highest standards of quality.
• Rigorous follow up and closure of pending queries/open topics with ownership.
• Complete reporting of activities handled on daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions daily.

Skills

Communication skills

Customer service

Teamwork

Willingness to work extended hours

Education

University degree

Tools

SAP

Job description

Sr.Process Associate - Marcom, Sales and Delivery Services

521145

06-Sep-2026

Global Business Services

Customer Services

Siemens Technology and Services Private Limited

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

• Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the CRM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
• Performing the assigned tasks on a timely manner with highest standards of quality.
• Rigorous follow up and closure of pending queries/open topics with ownership.
• Complete reporting of activities handled on daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions daily.
• Flexible working in shifts and during month ends.

Your success is grounded in:

• A university degree.
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.