Process Expert - Opportunity to Cash (Bengaluru)

Important Business; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Siemens Global Business Services (GBS) in Bengaluru is seeking an Order Management Specialist to join its international order management and logistics centre. You will process orders, coordinate deliveries and collaborate with suppliers and global teams to ensure smooth order to invoice flow.

Requirements include a university degree, German language at B2.2, about 2 years in order processing or logistics, SAP knowledge, teamwork, and strong communication.

Qualifications

• A university degree is required.
• German language at B2.2 level is required.
• About 2 years of experience in order processing, logistics, or customer service.
• Knowledge of ERP software (preferably SAP) or logistics background.
• Ability to work in a team with good communication and customer service skills.
• Willingness to work extended hours during month end / quarter end closes.

Responsibilities

• Process customer orders in the system for products and services.
• Coordinate deliveries and material flow with suppliers and shipping companies.
• Interact with internal departments and customers to ensure smooth order to invoice flow.
• Support end-to-end order management and act as Siemens representative with customers.

Skills

German language B2.2

Teamwork

Communication

Customer service

Education

University degree

Tools

SAP

Job description

Hello go-getter

We know that a business only thrives if our people are thriving. Thats why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you

Siemens Global Business Services (GBS) is a Siemens Service Company that provides creative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make an impact by:

• We are currently looking for Order Management/ Specialist to join our international order management / logistics Centre in one of our Divisions (B2B model) with Certified German language of B2.2. The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.
• Processing orders in the system based on the input from customers and salesmen. Creation of WBS and closure activities.
• ICC Billing & clarification of billing query.
• Organization of deliveries and material flow within the company in line with relevant regulations.
• Cooperation with suppliers, shipping companies and customs agencies.
• Monitoring delivery timetables.
• Controlling circulation of documents, verifying their correctness and monitoring shipping documents.
• Actively proposing process optimizations.
• Close cooperation with various internal departments (around the world).
• GS: Act as a stakeholder/Siemens representative when communicating with customer.
• GS: End-to-end process from order till invoice/cash collection.

You’ll win us over by:

• A university degree.
• German language of B2.2.
• Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But youll also get to visit other locations in India and globe, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come. Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.