Process Lead - Marcom, Sales and Delivery Services

Siemens Mobility; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Siemens Technology and Services Private Limited in Bengaluru seeks an Order Management Lead for India Order management and logistics. The role covers end-to-end order processing, invoicing, despatch, and logistics coordination within a B2B model.

The candidate should have 8+ years in order processing or logistics, SAP experience, and strong communication skills. Willingness to work extended hours at month/quarter ends is required.

Qualifications

• A university degree.
• Approximately 8+ years in order processing, logistics or customer service (tech SSC/BPO preferred).
• Knowledge of ERP software (SAP) or logistics background.
• Ability to work in a team.
• Good communication and customer service skills.
• Willingness to work extended hours during period closes.

Responsibilities

• End to End Order Management and Order fulfilment.
• Invoice handling and tax invoicing in SAP.
• Despatch execution and inbound/outbound logistics.
• Logistics documentation, data analysis and MIS reporting.
• Repair returns to factory and VSR process.
• Procurement planning.

Skills

Order processing

Logistics

Customer service

Team collaboration

Communication skills

Problem solving

Education

University degree

Tools

SAP

Job description

Process Lead - Marcom, Sales and Delivery Services

521136

06-Sep-2026

Global Business Services

Customer Services

Siemens Technology and Services Private Limited

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

• We are currently looking for Order Management Lead to join our India Order management / logistics Centre in one of our Divisions (B2B model).The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.
• End to End Order Management and Order fulfilment.
• Invoice handling.
• Tax invoice in SAP.
• Despatch execution.
• Inbound and Outbound Logistics.
• Logistics Documentation.
• Data Analysis.
• MIS Reporting.
• Repair Returns to factory.
• VSR process.
• Procurement Planning.

Your success is grounded in:

• A university degree.
• Around 08+ years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.