Sr.Process Associate - Marcom, Sales and Delivery Services

Siemens Mobility; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Siemens Mobility in Bangalore is seeking a Sr. Process Associate for Marcom, Sales and Delivery Services to support cash collections activities across strategic accounts.

The role involves reviewing accounts, making outbound calls, reducing delinquency, and ensuring accurate cash application. The ideal candidate has 1–2 years in collections, strong customer relations, teamwork, keen attention to detail, and proficiency in SAP and MS Office for reporting.

Qualifications

• Bachelor’s degree or equivalent.
• Good customer relationship skills to manage a variety of customer interactions.
• Thrives in a team environment.
• Strong attention to detail, goal oriented.
• Commitment to excellent customer service.
• Knowledge of Accounts Receivables, Billing and Collections procedures.
• Proficiency using SAP, MS Office pack to create team level and process level reports.
• 1-2 years of Collections Experience.

Responsibilities

• Review open accounts for collection efforts and prepare templates and trackers for collections.
• Make outbound collection calls and/or correspondence for strategic accounts.
• Reduce delinquency for assigned strategic accounts.
• Track, report and resolve outstanding disputed items.
• Follow and implement the company collections procedure.
• Ensure cash receipts are applied to customer accounts with cash application team.
• Establish and maintain effective working relationships with commercials, sales, technical and project teams.
• Participate in team planning meetings and meet department goals and metrics.
• Provide guidance and training for junior credit controllers.
• Identify issues contributing to delinquency and discuss with Business Unit commercials.
• Weekly and monthly reporting to direct supervisor.

Skills

Customer relationship skills

Team orientation

Attention to detail

Customer service commitment

Accounts Receivable knowledge

Education

Bachelor’s degree or equivalent

Tools

SAP

MS Office

Job description

Sr.Process Associate - Marcom, Sales and Delivery Services

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

• Review open accounts for collection efforts and prepare the necessary templates and trackers for the collection’s initiative.
• Make outbound collection calls and/or correspondence for strategic accounts in a professional manner.
• while keeping and improving customer relations in a fast-paced goal-oriented collections department.
• Reduce delinquency for assigned strategic accounts.
• Effectively track, report and resolve all outstanding disputed items.
• Follow and implement the company collections procedure.
• Ensure cash receipts are applied to the customer account by liasioning with the cash application team.
• Establish and maintain effective and cooperative working relationships with commercials, sales, technical and project teams.
• Perform other assigned tasks and duties necessary to support the Cash Collections Department.
• Participating in team planning meetings.
• Meet defined department goals and activity metrics.
• Provide guidance and training for junior credit controllers.
• Identify issues attributing to account delinquency and discuss them with Business Unit commercials on a regular basis.
• Weekly and monthly reporting to direct supervisor as instructed by him/her.
• Monthly Delinquency notices (Dunning Letters).
• Participating on process improvement projects.

Your success is grounded in:

• Bachelor’s degree or equivalent.
• Good customer relationship skills to manage a variety of customer interactions.
• Thrives in a team environment.
• Strong attention to detail, goal oriented.
• Commitment to excellent customer service.
• Knowledge of Accounts Receivables, Billing and Collections procedures.
• Proficiency using SAP, MS Office pack to create team level and process level reports.
• 1-2 years of Collections Experience.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.