Collections & Recovery Workout, Associate

Deutsche Bank; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Leave policy

Parental leave

Childcare assistance

Certifications sponsorship

Employee assistance

Health insurance

Life insurance

Health screening

Job summary

Deutsche Bank in Bengaluru is seeking an Associate for Collections & Recovery Workout to administer and design compliant collections processes for private and small business customers. You will work on automated/ standardized workflows, coordinate with divisional support, and ensure accurate accounting of fund transfers.

The role emphasizes handling overdue accounts, resolving logistics issues, and upholding high standards of data-driven, ethical reuse of AI tools to improve productivity.

Qualifications

• Experience in collections/recovery processes with private and small business customers.
• Ability to leverage automation/standardization in processes.
• Proven ability to coordinate logistics and support divisional functions.

Responsibilities

• Follow up overdue accounts with demand letters and outbound calls.
• Resolve operational setup/logistics issues to ensure continuity.
• Supervise collection-related processes for incoming fund transfers and their accounting.

Skills

Collections ops

Overdue follow-up

Operational logistics

Fund transfers

Job description

Job Description:

Job Title: Collections & Recovery Workout, Associate

Location: Bangalore, India

Role Description

Collectors & Recovery Workout is responsible for administering, designing, and ensuring compliance with collections processes. Typically for private customers (i.e. accounts, loans & mortgages) as well as small business customers (small corps i.e. limited liability Comp, private partnership, etc.) with mostly automation/standardization processes (high coverage ratio).

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Work includes

• Following up overdue accounts (e.g., initiating demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.)
• Resolving operational setup/logistics issues with the support of divisional functions to ensure continuity
• Supervising all operative processes related to the collection of incoming fund transfers and their correct accounting.

Your skills and experience

Collections & Recovery Workout is responsible for administering, designing, and ensuring compliance with collections processes. Typically for private customers (i.e. accounts, loans & mortgages) as well as small business customers (small corps i.e. limited liability Comp, private partnership, etc.) with mostly automation/standardization processes (high coverage ratio). Work includes:

• Following up overdue accounts (e.g., initiating demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.)
• Resolving operational setup/logistics issues with the support of divisional functions to ensure continuity
• Supervising all operative processes related to the collection of incoming fund transfers and their correct accounting.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.