Sr Order Management Associate

Coupa Software Inc.; Pune District; In loco; INR 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Coupa Software Inc. in Pune, India is seeking a Senior Order Management Associate to drive the end-to-end order-to-cash process. You will ensure accuracy, efficiency, and exceptional customer service while handling complex orders and escalations.

You will mentor junior team members, optimize existing processes, and collaborate with Sales, Finance, and Customer Success to ensure seamless order execution in a fast-paced SaaS environment.

Competenze

• Minimum 5 years of experience in SaaS, FMCG, or Financial Services industries.
• Experience engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.
• Fluency in a second language is a strong advantage.
• Hands-on knowledge of Oracle and Tesorio valued.
• Experience in a fast-paced, high-growth SaaS environment.
• Bachelors degree in Finance, Accounting, Business, or related field.

Mansioni

• Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems.
• Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.
• Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency.
• Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions.
• Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.
• Train and guide junior order management team members, sharing best practices and ensuring compliance.

Conoscenze

Order processing

Cross-functional collaboration

Data integrity

Mentorship

Formazione

Bachelor's degree in Finance/Accounting/Business

Strumenti

Oracle

Tesorio

Descrizione del lavoro

Job Summary

We are seeking a highly organized and detail-oriented Senior Order Management Associate to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution. As a senior member of the team, you will also play a key role in optimizing current processes and mentoring junior associates.

Responsibilities

• Order Processing Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems.
• Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.
• Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors.
• Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers.
• Data Integrity Reporting: Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.
• Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.

Requirements

• Minimum 5 years of ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.
• Fluency in a second language (native/mother tongue or equivalent to English) is a strong advantage.
• Hands‑on knowledge and practical usage of Oracle and Tesorio highly valued.
• Experience working in a fast‑paced, high‑growth SaaS environment.
• Bachelors degree in Finance, Accounting, Business, or a related field (preferred, not required).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.