Senior Order Management Associate - 11908

Coupa Software; Pune District; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff

Employee Assistance Program

Business Travel Protection

Referral Bonuses

Job summary

Coupa Software in Pune seeks a Senior Order Management Associate to own the order-to-cash process, ensuring accuracy and timely delivery for a high-value SaaS customer base.

You will coordinate with Sales, Finance, Legal and Customer Success, resolve escalations, mentor junior staff, and drive process improvements.

The role requires 5+ years in SaaS or financial services, strong communication, and experience with ERP/CRM systems.

Qualifications

• Minimum 5 years of experience in SaaS, FMCG, or Financial Services.
• Experience engaging at a senior sales management level to resolve account issues.
• Excellent verbal and written communication; strong negotiation skills.
• Ability to manage a high-value portfolio independently.
• Detail-oriented with strong organizational skills.
• Knowledge of Oracle or Tesorio is highly valued.
• Experience in a fast-paced, high-growth SaaS environment.
• Bachelor's degree in Finance, Accounting, or Business preferred.

Responsibilities

• Manage end-to-end order process in CRM/ERP; review contracts and pricing.
• Coordinate with Sales, Finance, Legal, and Customer Success.
• Identify bottlenecks and implement scalable process improvements.
• Serve as escalation point for complex order inquiries.
• Maintain data integrity and generate reports on volumes and timeliness.
• Mentor junior team members and ensure compliance.

Skills

SaaS experience

Senior stakeholder mgmt

Strong communication

Portfolio management

Attention to detail

Second language a plus

Tesorio experience

Oracle knowledge

SaaS environment

Education

Finance/Accounting degree

Tools

Oracle

Tesorio

CRM/ERP software

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Order Management Associate at Coupa:

We are seeking a highly organized and detail-oriented Senior Order Management Associate to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution. As a senior member of the team, you will also play a key role in optimizing current processes and mentoring junior associates.

What You’ll Do

• Order Processing & Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems.
• Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.
• Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors.
• Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers.
• Data Integrity & Reporting: Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.
• Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.

What You Will Bring to Coupa

• Minimum 5 years of ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.
• Fluency in a second language (native/mother tongue or equivalent to English) is a strong advantage.
• Hands-on knowledge and practical usage of Oracle and Tesorio highly valued.
• Experience working in a fast-paced, high-growth SaaS environment.
• Bachelor's degree in Finance, Accounting, Business, or a related field (preferred, not required).

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days:Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off:Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection:Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program:Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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