Process Associate - Order Management

Clariant; Mumbai; On-site; INR 420,000 - 560,000; Full time

Job summary

Clariant in Mumbai is seeking a dedicated Customer Service professional to manage sales orders, coordinate with stakeholders, and ensure timely communication on order status and supply availability.

The role requires 1–2 years in Customer Service, familiarity with SAP SD, and strong proficiency in MS Office to support OTC processes and exception handling.

Qualifications

• BA/ B. Com degree or equivalent in related commerce field.
• 1-2 years relevant experience in Customer Service.
• Working experience with a captive or outsourced shared service centre.
• SAP SD module experience.
• Quality experience in operational order execution and good understanding of the OTC process.
• Good understanding of the operational OTC process.
• Proficiency in MS Office
• General knowledge of SAP

Responsibilities

• Order management: processing orders, release, tracking.
• Communication: update customers, coordinate with stakeholders.
• Service level: monitor delivery performance and pending orders.

Skills

Order management

Communication

Customer service

Education

BA/B.Com degree or equivalent

Tools

SAP SD module

Job description

Job Summary

To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability.

Responsibilities

Essential Function 1: Order Management

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.
• Responsible for CSD activities.
• Close interaction with Business Support, Affiliates and Agents.
• Release incl. SAP delivery creation, monitor and check open.
• Orders (L/C, delivery block, pricing, export licence, bottleneck product).
• Review periodically of pending orders co-ordinate with BU for suitable action.
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order.

Essential Function 2: Communication

• Close interaction with Marketing Service, Business Support, Affiliates and Agents.
• Timely communication to the customer on their order position on update supply / availability.
• Co-ordinate with Finance for getting SO released from Credit Block.
• Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
• Transport Manager, Order Fulfiller, Credit Management).
• Give feedback on order status and handle issues and claims.
• Proactive information of all involved parties.
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution.

Essential Function 3: Service Level Agreement

• Achieve 100% delivery performance with customers.
• Monitor pending orders.

Requirements

• BA/ B. Com degree or equivalent in related commerce field
• 1-2 years relevant experience in Customer Service.
• Working experience with a captive or outsourced shared service centre.
• SAP SD module experience.
• Quality experience in operational order execution and good understanding of the OTC process.
• Good understanding of the operational OTC process.
• Proficiency in MS Office
• General knowledge of SAP