Associate - Sales Operations

Sandoz; Telangana; On-site; INR 350,000 - 550,000; Full time

Job summary

Sandoz in Telangana, India, is seeking a Sales Operations professional to manage B2B order activities, forecast, and issue resolution. You will liaison with Commercial Directors and supply sites to ensure accurate, timely order processing and customer satisfaction.

The role emphasizes end-to-end order-to-cash execution, proactive customer contact, and adherence to global and local processes. Relevant pharmaceutical or GCC exposure is a plus, with 2 years' experience preferred.

Qualifications

• 2 years of experience in sales operations, supply chain, order management, or related functions.
• Understanding of end-to-end sales and order-to-cash workflows.
• Experience with customer orders, internal stakeholders, and operational systems.

Responsibilities

• Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning.
• Ensure timely and accurate processing of customer orders using relevant systems and tools.
• Monitor the order-to-cash process to support continuity and compliance.
• Maintain proactive communication with customers and respond to inquiries.
• Coordinate with Commercial Directors and internal teams to support order execution.

Skills

Accounts Receivable

Calls Handling

Curiosity

Customer Care

Customer Experience

CRM Software

Customer Requirements

Customer Service

Efficiency

Installations (Computer Programs)

Microsoft Access

Microsoft Excel

Mobile Devices

Relationship Building

Sales

Salesforce CRM

Tools

Salesforce CRM

Microsoft Excel

Microsoft Access

Job description

Job Description Summary

Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.

Job Description

Position Purpose:

Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.

Your key Responsibilities:

Your key responsibilities include but not limited to:

• Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
• Ensure timely and accurate processing of customer orders using the relevant systems and tools
• Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
• Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
• Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
• Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance
• Report technical complaints and transport deviations within defined timelines and according to established processes
• Prepare for and participate in S&OP meetings, providing relevant order, forecast, and customer information
• Contribute to continuous improvement of Sales Operations processes and service delivery
• Ensure compliance with applicable operational, quality, and control requirements across all activities

What you will bring to the role:

Essential Requirements:

• 2 years of experience in sales operations, supply chain, order management, project coordination, or related functions, ideally in a pharmaceutical or GCC environment
• Good understanding of end-to-end sales and commercial processes, including order-to-cash workflows
• Experience working with customer orders, internal stakeholders, and operational systems
• Ability to work independently, manage priorities, and take ownership of assigned tasks
• Strong communication and coordination skills

Skills Desired

Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm