Manager Operation -US P&C Insurance (Workers Compensation)

ALLIANZ SERVICES PRIVATE LIMITED; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Allianz Services in Pune, India, seeks a seasoned Manager Operations for US P&C Insurance (workers' compensation) to lead end-to-end client delivery from an office setting.

The role requires strong insurance domain expertise, transition management, automation, and executive communication, with night shift coverage and close collaboration with senior US stakeholders.

Qualifications

• 10+ years of experience in US P&C insurance, workers' compensation.
• End-to-end operations across Retail/Commercial insurance value chain.
• Experience with senior US stakeholders and client-facing roles.
• Proven ability to manage SLAs, KPIs, and transitions.

Responsibilities

• Lead end-to-end operations for a strategic US P&C client.
• Drive automation and process transformation with measurable outcomes.
• Develop new business proposals and client presentations.
• Engage with CXOs and senior client stakeholders on strategy.

Skills

Leadership

Analytical skills

Client management

Automation

Project management

Communication

US Insurance

PowerPoint storytelling

Education

Bachelor's degree in Business/Insurance/Finance/Operations/Engineering

MBA

LOMA/FLMI/ALMI

Tools

Guidewire

Majesco

Sapiens

Vitech

FAST

Oracle PAS

Job description

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Job Description :Manager Operations -US P&C Insurance (workers compensation)
Location: Pune, India
Work Model: Work from Office
Shift: US Night Shift
Function: Insurance Operations / Client Delivery

Role Overview We are seeking a highly experienced and dynamic Manager Insurance Operations to lead end-to-end operations for a strategic insurance client. This is a high-impact leadership role requiring a strong combination of Insurance domain expertise ( Retail, Commercial insurance ), transition management, automation, business development support, operational leadership, client management, project/program management, and executive communication. The successful candidate will be responsible not only for ensuring operational excellence and meeting agreed service levels, but also for identifying opportunities to transform the operation, improve customer experience, drive automation, support new business pursuits and lead strategic initiatives for the client. The individual should be equally comfortable running the business, improving the business and engaging confidently with senior client stakeholders and CXO-level audiences.

Required Qualifications & Experience

Essential

• 10+ years of overall experience, with significant experience in US P&C Insurance (workers compensation)
• US P&C Insurance (workers compensation)
• end-to-end operations across the Retail / Commercial Insurance value chain.
• Strong understanding of US Insurance products, processes and policy lifecycle.
• Proven experience managing large teams and multiple operational processes.
• client-facing roles with senior US stakeholders.
• Proven experience in managing operational SLAs, KPIs, quality and productivity.
• new client transitions / migrations.
• building teams from scratch and scaling them.
• automation and process transformation with measurable outcomes.
• Strong project management / program management experience.
• Proven experience creating new business proposals, RFP responses and client presentations.
• Excellent PowerPoint presentation and storytelling skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently, manage ambiguity and make sound business decisions.
• US night shift environment.
• 100% from office.

State Insurance Adjuster / Claims Adjuster certification or relevant US state insurance licensing

Preferred Qualifications

• Bachelors degree in Business, Insurance, Finance, Operations, Engineering or a related discipline.
• Masters degree / MBA preferred.
• LOMA / FLMI / ALMI or equivalent Life Insurance certification preferred.
• Lean Six Sigma certification preferred.
• PMP / PRINCE2 / Agile certification preferred.
• Experience working with Life Insurance policy administration platforms such as Guidewire, Majesco, Sapiens, Vitech, FAST, Oracle/legacy PAS platforms or similar is desirable.
• Exposure to RPA, AI/GenAI, workflow automation, process mining and analytics tools is preferred.
• Experience working with US clients and understanding US insurance operating models is strongly preferred.

Disclaimer: At Allianz Services, we believe in fostering an inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India community, welcome applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.