Sr. Manager- Service Sales West

Eaton; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Eaton seeks a Sr. Manager for Service Sales West in Mumbai to drive service revenue and margins. You will expand AMC penetration, promote lifecycle solutions, and secure new accounts while leading a regional team and coordinating with Sales, Service Ops, Finance, and SCM.

The role requires 10–15 years in service sales, strong commercial skills, and deep knowledge of UPS and battery systems. Willingness to travel 40–50% within West India is expected.

Qualifications

• Bachelor’s degree in Electrical or Electronics Engineering.
• 10–15 years of service sales experience in west India, AMC sales, or aftermarket technical sales roles.

Responsibilities

• Drive service revenue growth and gross margin targets for west India.
• Expand lifecycle solutions including AMCs, spare parts, batteries, and digital solutions.
• Promote lifecycle replacement offerings and ensure high attach-rate of service products.
• Identify and develop new accounts and deepen penetration within existing install base.
• Lead analytics, market intelligence, and regional campaigns with cross-functional teams.

Skills

UPS knowledge

Battery systems

AR management & billing

Service analytics

CRM usage

Negotiation & communication

Stakeholder management

Education

Bachelor’s in Electrical/Electronics Engineering

Tools

Salesforce

Job description

What you’ll do:Sr. Manager- Service Sales West is responsible for driving service revenue growth, expanding lifecycle solutions, strengthening customer relationships, and improving service contract penetration across the assigned region. This role demands a strong mix of strategic thinking, customer engagement, business development, and team leadership. The ideal candidate is commercially sharp, customer‑centric, and highly motivated to scale Eaton’s service business.\"1. Revenue & Gross Margin AchievementDeliver monthly, quarterly, and annual service sales revenue and gross margin targets in west IndiaBuild a strong regional funnel across AMCs, spare parts, batteries, digital solutions, and service upgrades.2. AMC GrowthMaximize AMC penetration through proactive engagement with new and existing installations.Drive conversion of warranty units into service contracts.Monitor contract renewals to ensure high retention and timely closures.3. Lifecycle Services & Replacement SolutionsPromote lifecycle replacement offerings including: Spare parts, Remote monitoring solutions, Battery replacements, Capacity upgrades and retrofit solutionsEnsure high attach-rate of service products across the install base.4. Business Development & Market ExpansionIdentify and develop new accounts for AMC, spares, battery business, and professional services.Increase customer base within the assigned territory.Strengthen service penetration within existing install base for future business wins.5. Business Analytics & Market IntelligenceUtilize strong analytical skills and market insights to drive future strategies.Monitor competitors, pricing movements, and emerging customer needs.Recommend actions to stay competitive and expand market presence.7. Marketing & PromotionIdentify promotional opportunities to enhance service product awareness.Work closely with the marketing team on regional campaigns, workshops, and customer events.Seed Eaton’s service solutions early with customer stakeholders to influence future opportunities.8. Travel RequirementsWillingness to travel 40–50% within the region to drive business engagement and customer coverage.9. Team Leadership & Performance ReviewsConduct periodic reviews with team members on funnel, revenue, customer issues, and progress against KPIs.Support team members with guidance, coaching, and customer strategy alignment.10. Cross-Functional CollaborationWork closely with: Sales (for leads & installed-base information), Service Operations (for SLA delivery & technical support), Finance (for AR & commercial alignment), SCM (for spares availability & planning)Ensure seamless execution and customer satisfaction across all touchpoints\"Qualifications:Bachelor’s in Electrical / Electronics Engineering10-15 years of experience in service sales in west india, AMC sales, or aftermarket technical sales roles.Skills:\"Strong understanding of UPS, batteries, power systems, and related after‑sales services.Solid understanding of AR management, billing, and collection cycles.Technical aptitude in battery sizing, monitoring solutions, and service application engineering.Proficient in pipeline tracking, CRM usage, and service analytics.Familiarity with Salesforce is desirable.\"\"Excellent commercial, negotiation, and communication skills.Ability to manage multiple stakeholders, ASPs, and customer escalations.\"