Assistant Manager-Service Sales

Eaton Group; New Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Eaton Group in India is seeking a seasoned service sales professional to drive revenue through billing, collections, AR management and contract renewals. You will support pre‑sales activities, advise on battery sizing and monitoring solutions, and coordinate tendering for AMCs and spares across the region.

You will travel extensively to meet ASPs and key customers, ensuring timely delivery of commitments and maintaining high customer satisfaction.

Qualifications

• Bachelor’s in Electrical or Electronics Engineering preferred.
• 5–10 years in service sales, AMC sales, or aftermarket technical sales.
• Willingness to travel extensively.
• Strong understanding of UPS, batteries, power systems.
• Experience with AR management, billing and collections.

Responsibilities

• Drive revenue through budgeting, order booking, invoicing and collections.
• Manage AR to reduce dues month over month.
• Provide pre‑sales technical support for batteries and monitoring solutions.
• Prepare Annual Business Plans from installed base and service opportunities.
• Track service quotations and close orders; manage AMC renewals.
• Handle tenders for AMC, batteries and spares with pricing.
• Engage ASPs and customers to generate leads and build relationships.
• Ensure timely execution of contractual commitments for installations and after‑sales service.
• Maintain high customer satisfaction and resolve escalations.
• Travel extensively to strengthen regional relationships.

Skills

Battery sizing

Monitoring solutions

Service analytics

CRM usage

Sales negotiation

Education

Bachelor’s in Electrical / Electronics Engineering

Tools

Salesforce

Job description

What you’ll do:

• 1. Revenue, Billing & Collection Performance

  Achieve monthly targets for order booking, billing, and collections as per the assigned budget.

  Maintain strong command over prospecting, order booking, invoicing, and collection processes.

  Drive disciplined follow-up to accelerate cash flow and reduce aging.

• 2. Accounts Receivable Management

  Work on all outstanding AR to systematically reduce dues month-over-month.

  Bring down the region’s DSO (Days Sales Outstanding) through proactive planning and customer engagement.

• 3. Technical Competence & Solution Support

  Provide technical support for service sales opportunities including: Battery sizing, Monitoring solutions, Retrofit and upgrade recommendations

  Assist field teams with pre‑sales technical clarifications and solutioning.

• 4. Business Planning & Opportunity Mapping

  Prepare detailed Annual Business Plans based on the installed base and available service opportunities.

  Identify growth opportunities across AMCs, batteries, spares, and digital service offerings.

• 5. Quote Management & Closure Tracking

  Maintain accurate records of all service quotations submitted.

  Track proposals through their lifecycle and drive conversion to order closure.

• 6. AMC Renewal & Contract Management

  Ensure 100% on-time renewal of AMC contracts with structured tracking mechanisms.

  Ensure contracts meet required GP (Gross Profit) and comply with all statutory and company standards.

• 7. Tender Handling

  Handle service tenders related to AMC, batteries, and spares including documentation, compliance, and pricing.

• 8. Customer & ASP Engagement

  Meet 3–4 ASPs (Authorized Service Partners) / customers per day to ensure lead generation and relationship building.

  Conduct monthly/quarterly service audits at ASP locations to prevent leakage of business.

  Maintain updated hierarchy-mapped records of all ASPs and customers.

• 9. Contractual & Service Delivery Performance

  Plan and ensure timely execution of all contractual commitments for customer installations and after-sales service.

  Collaborate with service delivery teams to ensure SLA adherence and continuity of service.

• 10. Customer Satisfaction

  Maintain high customer satisfaction across assigned product lines and customer accounts.

  Resolve escalations proactively and ensure a smooth customer experience.

• 11. Travel Requirement

  Extensive travel across the assigned region to strengthen customer relationships and generate opportunities.

Qualifications:

• Bachelor’s in Electrical / Electronics Engineering (preferred).
• 5–10 years of experience in service sales, AMC sales, or aftermarket technical sales roles.

Skills:

• Strong understanding of UPS, batteries, power systems, and related after‑sales services.
• Solid understanding of AR management, billing, and collection cycles.
• Technical aptitude in battery sizing, monitoring solutions, and service application engineering.
• Proficient in pipeline tracking, CRM usage, and service analytics.
• Familiarity with Salesforce is desirable.
• Excellent commercial, negotiation, and communication skills.
• Ability to manage multiple stakeholders, ASPs, and customer escalations.