Sr. Manager- Service Sales West

Eaton Group; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Eaton Group in Mumbai seeks a Sr. Manager- Service Sales West to lead service revenue growth, expand lifecycle solutions, strengthen customer relationships, and drive regional profitability.

The role requires strategic thinking, customer engagement, and team leadership to accelerate AMC penetration, convert warranty units to service contracts, and promote spare parts, remote monitoring, and upgrades with 40–50% travel.

Qualifications

• Strong understanding of UPS, batteries, power systems, and related after-sales services.
• Solid understanding of AR management, billing, and collection cycles.
• Technical aptitude in battery sizing, monitoring solutions, and service application engineering.
• Proficient in pipeline tracking, CRM usage, and service analytics.
• Familiarity with Salesforce is desirable.

Responsibilities

• Drive service revenue growth and gross margin targets for the West India region.
• Expand lifecycle solutions and strengthen customer relationships across the region.
• Promote AMC and service contract penetration; drive renewals and attach rates.
• Identify new accounts for AMC, spares, batteries, and professional services.
• Monitor market trends, pricing, and competitors to shape regional strategy.
• Collaborate with Sales, Service Operations, Finance, and SCM for seamless delivery.

Skills

UPS & Batteries

Power systems

AR management

Billing & collections

Battery sizing

Monitoring solutions

Service analytics

CRM usage

Salesforce

Negotiation skills

Communication skills

Stakeholder management

Education

Bachelor’s in Electrical / Electronics Engineering

Job description

What you’ll do

Sr. Manager- Service Sales West is responsible for driving service revenue growth, expanding lifecycle solutions, strengthening customer relationships, and improving service contract penetration across the assigned region. This role demands a strong mix of strategic thinking, customer engagement, business development, and team leadership. The ideal candidate is commercially sharp, customer‑centric, and highly motivated to scale Eaton’s service business.

1. "1. Revenue & Gross Margin Achievement

   Deliver monthly, quarterly, and annual service sales revenue and gross margin targets in west India

   Build a strong regional funnel across AMCs, spare parts, batteries, digital solutions, and service upgrades.

2. Maximize AMC penetration through proactive engagement with new and existing installations.

   Drive conversion of warranty units into service contracts.

   Monitor contract renewals to ensure high retention and timely closures.

3. Promote lifecycle replacement offerings including: Spare parts, Remote monitoring solutions, Battery replacements, Capacity upgrades and retrofit solutions

   Ensure high attach-rate of service products across the install base.

4. Identify and develop new accounts for AMC, spares, battery business, and professional services.

   Increase customer base within the assigned territory.

   Strengthen service penetration within existing install base for future business wins.

5. Utilize strong analytical skills and market insights to drive future strategies.

   Monitor competitors, pricing movements, and emerging customer needs.

   Recommend actions to stay competitive and expand market presence.

6. Identify promotional opportunities to enhance service product awareness.

   Work closely with the marketing team on regional campaigns, workshops, and customer events.

   Seed Eaton’s service solutions early with customer stakeholders to influence future opportunities.

7. Willingness to travel 40–50% within the region to drive business engagement and customer coverage.

8. Conduct periodic reviews with team members on funnel, revenue, customer issues, and progress against KPIs.

   Support team members with guidance, coaching, and customer strategy alignment.

9. Work closely with: Sales (for leads & installed-base information), Service Operations (for SLA delivery & technical support), Finance (for AR & commercial alignment), SCM (for spares availability & planning)

   Ensure seamless execution and customer satisfaction across all touchpoints"

Qualifications

• Bachelor’s in Electrical / Electronics Engineering
• 10-15 years of experience in service sales in west india, AMC sales, or aftermarket technical sales roles.

Skills

• "Strong understanding of UPS, batteries, power systems, and related after‑sales services. Solid understanding of AR management, billing, and collection cycles. Technical aptitude in battery sizing, monitoring solutions, and service application engineering. Proficient in pipeline tracking, CRM usage, and service analytics. Familiarity with Salesforce is desirable."

• "

• "Excellent commercial, negotiation, and communication skills. Ability to manage multiple stakeholders, ASPs, and customer escalations."