Sr. Manager- Service Sales West

Eaton; Maharashtra; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Eaton is seeking a Sr. Manager- Service Sales West to accelerate service revenue growth and expand lifecycle solutions across West India. You will strengthen customer relationships, drive AMC penetration, and convert warranty units to service contracts while leading a regional team.

The role involves cross-functional collaboration with Sales, Service Operations, Finance, and SCM, plus 40-50% travel to cover the region and ensure high customer satisfaction and growth.

Qualifications

• Bachelor’s degree in Electrical or Electronics Engineering.
• 10-15 years of experience in service sales in west India, AMC sales, or aftermarket roles.
• Experience with spare parts, batteries, and service analytics.

Responsibilities

• Drive service revenue and gross margin targets for West India.
• Expand lifecycle solutions and contract penetration.
• Lead regional funnel for AMCs, spares, batteries, and upgrades.
• Travel 40-50% within the region.
• Coach team performance against KPIs.

Skills

UPS power systems

Batteries knowledge

Service sales

AR management

Billing cycles

CRM tracking

Salesforce

Stakeholder mgmt

Negotiation

Communication

Education

Bachelor’s in Electrical / Electronics Engineering

Tools

Salesforce

Job description

What You’ll Do

Sr. Manager- Service Sales West is responsible for driving service revenue growth, expanding lifecycle solutions, strengthening customer relationships, and improving service contract penetration across the assigned region. This role demands a strong mix of strategic thinking, customer engagement, business development, and team leadership. The ideal candidate is commercially sharp, customer-centric, and highly motivated to scale Eaton’s service business.

What You’ll Do

Revenue & Gross Margin Achievement

Deliver monthly, quarterly, and annual service sales revenue and gross margin targets in west India

Build a strong regional funnel across AMCs, spare parts, batteries, digital solutions, and service upgrades.

AMC Growth

Maximize AMC penetration through proactive engagement with new and existing installations.

Drive conversion of warranty units into service contracts.

Monitor contract renewals to ensure high retention and timely closures.

Lifecycle Services & Replacement Solutions

Promote lifecycle replacement offerings including: Spare parts, Remote monitoring solutions, Battery replacements, Capacity upgrades and retrofit solutions

Ensure high attach-rate of service products across the install base.

Business Development & Market Expansion

Identify and develop new accounts for AMC, spares, battery business, and professional services.

Increase customer base within the assigned territory.

Strengthen service penetration within existing install base for future business wins.

Business Analytics & Market Intelligence

Utilize strong analytical skills and market insights to drive future strategies.

Monitor competitors, pricing movements, and emerging customer needs.

Recommend actions to stay competitive and expand market presence.

Marketing & Promotion

Identify promotional opportunities to enhance service product awareness.

Work closely with the marketing team on regional campaigns, workshops, and customer events.

Seed Eaton’s service solutions early with customer stakeholders to influence future opportunities.

Travel Requirements

Willingness to travel 40-50% within the region to drive business engagement and customer coverage.

Team Leadership & Performance Reviews

Conduct periodic reviews with team members on funnel, revenue, customer issues, and progress against KPIs.

Support team members with guidance, coaching, and customer strategy alignment.

Cross-Functional Collaboration

Work closely with: Sales (for leads & installed-base information), Service Operations (for SLA delivery & technical support), Finance (for AR & commercial alignment), SCM (for spares availability & planning)

Ensure seamless execution and customer satisfaction across all touchpoints

Qualifications

Bachelor’s in Electrical / Electronics Engineering

10-15 years of experience in service sales in west india, AMC sales, or aftermarket technical sales roles.

Skills

"Strong understanding of UPS, batteries, power systems, and related after-sales services. Solid understanding of AR management, billing, and collection cycles. Technical aptitude in battery sizing, monitoring solutions, and service application engineering. Proficient in pipeline tracking, CRM usage, and service analytics. Familiarity with Salesforce is desirable."

"Excellent commercial, negotiation, and communication skills. Ability to manage multiple stakeholders, ASPs, and customer escalations."