Sr. Manager – Recruitment Delivery & Operations

Intellistaff Services Pvt. Ltd; Bengaluru; On-site; INR 2,800,000 - 4,800,000; Full time

Job summary

Intellistaff Services Pvt. Ltd is seeking a Sr. Manager – Recruitment Delivery & Operations in Bengaluru to lead end-to-end recruitment delivery and drive operational excellence across permanent staffing, contract staffing, executive search, and RPO engagements.

The ideal candidate will have 8–10 years of experience in recruitment operations, team leadership, client management, and stakeholder engagement, with a track record of improving metrics, SLAs, and delivery performance.

Qualifications

• 8–10 years of experience in recruitment, staffing, RPO, or talent acquisition operations.
• Experience leading recruitment delivery across multiple staffing engagements.
• Strong skills in team leadership, client management, metrics, and stakeholder management.

Responsibilities

• Lead end-to-end recruitment delivery for Permanent Staffing, Contract Staffing, Executive Search, and RPO engagements.
• Develop and execute recruitment strategies to meet client expectations, SLAs, and business objectives.
• Build, mentor, and manage recruitment teams through performance coaching and skills development.
• Partner with Business Development, Account Management, and Client Success to deliver talent solutions.
• Monitor recruitment metrics such as TAT, submission-to-interview ratio, and offer-to-join ratio.

Skills

Recruitment Delivery

Recruitment Operations

Staffing / RPO

Permanent Staffing

Contract Staffing

Team Management

Client Management

Stakeholder Management

Recruitment Metrics

KPI Tracking

SLA / TAT Management

Talent Acquisition

Process Improvement

Workforce Planning

People Management

Job description

Sr. Manager – Recruitment Delivery & Operations

Experience: 8–10 Years

Employment Type: Full-Time

Function: Recruitment Delivery / Staffing Operations / Talent Acquisition

About the Role

We are looking for an experienced Sr. Manager – Recruitment Delivery & Operations to lead end-to-end recruitment delivery and operational excellence across Permanent Staffing, Contract Staffing, Executive Search, and RPO engagements.

The ideal candidate should have strong experience in team leadership, recruitment delivery, client management, operational metrics, process improvement, and stakeholder management.

Key Responsibilities

• Lead and manage end-to-end recruitment delivery for Permanent Staffing, Contract Staffing, Executive Search, and RPO engagements.
• Develop and execute recruitment strategies to ensure timely delivery of quality talent while meeting client expectations, SLAs, and business objectives.
• Build, mentor, and manage recruitment teams through performance coaching, guidance, and continuous skill development.
• Partner with Business Development, Account Management, and Client Success teams to understand client requirements and deliver effective talent acquisition solutions.
• Monitor key recruitment metrics including TAT, submission-to-interview ratio, offer-to-join ratio, joining ratio, productivity, and overall delivery performance.
• Ensure a strong candidate experience throughout sourcing, screening, interview coordination, offer management, onboarding, and post-joining support.
• Develop sourcing strategies using job portals, social media, employee referrals, networking, market mapping, and talent communities.
• Build and maintain strong client relationships through regular hiring updates, market intelligence, recruitment insights, and workforce planning support.
• Drive operational excellence through recruitment best practices, process improvements, quality standards, compliance, and automation initiatives.
• Coordinate with HR, Finance, Payroll, Compliance, and Operations teams to ensure seamless onboarding and employee lifecycle management.
• Ensure adherence to organizational policies, statutory regulations, client compliance requirements, and data privacy standards.
• Prepare and present MIS reports, recruitment dashboards, business reviews, and operational performance reports to leadership.
• Support business growth through strategic planning, resource allocation, process optimization, and continuous improvement initiatives.
• Take up additional responsibilities as required by management in line with business requirements.

Key Skills

Mandatory / Preferred Skills:

• Recruitment Delivery
• Recruitment Operations
• Staffing / RPO
• Permanent & Contract Staffing
• Team Management
• Client Management
• Stakeholder Management
• Recruitment Metrics & KPIs
• SLA & TAT Management
• Talent Acquisition
• Process Improvement
• Workforce Planning
• Recruitment Strategy
• People Management

Ideal Candidate

• 8–10 years of experience in recruitment, staffing, RPO, or talent acquisition operations.
• Proven experience managing recruitment teams and delivery targets.
• Strong exposure to client-facing recruitment delivery and stakeholder management.
• Experience handling multiple requirements, clients, or accounts simultaneously.
• Strong understanding of recruitment KPIs, delivery metrics, and operational reporting.Excellent communication, leadership, analytical, and problem-solving skills.
• Ability to work in a target-driven and fast-paced recruitment environment.

Why Join Us?

This is an opportunity to take ownership of recruitment delivery and operations, lead high-performing recruitment teams, work closely with clients and business stakeholders, and contribute directly to organizational growth and operational excellence.