Sr Manager - Employee Relations (US Staffing)

Russell Tobin; Vadodara; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Russell Tobin seeks an experienced Senior Manager Contractor Engagement to lead the contractor engagement, retention, compliance, and operational excellence across our US Staffing business. The role owns the end-to-end contractor experience and partners with Staffing, Operations, HR, Payroll, Compliance, Finance, Legal, and client teams to ensure a seamless contractor journey.

The ideal candidate will have deep US staffing operations, contractor lifecycle management, stakeholder engagement, and

Qualifications

• Bachelor's degree in HR, Business, Operations, or related field.
• 12+ years of experience in US Staffing for Contractor Management or US HR Operations roles.
• Strong experience managing contractor populations within a US Staffing environment.
• Strong understanding of the US contingent workforce lifecycle.
• Proven people leadership and cross-functional stakeholder management experience.
• Strong analytical, problem-solving, communication, and process improvement skills.
• Ability to manage high-volume operations in a fast-paced environment.

Responsibilities

• Own the end-to-end contractor engagement and experience strategy across the US Staffing lifecycle.
• Drive initiatives to improve contractor satisfaction, retention, recognition, productivity, and overall experience.
• Oversee contractor lifecycle activities including onboarding, deployment, extensions, conversions, and offboarding.
• Partner with Staffing, Operations, HR, Payroll, Compliance, Finance, Legal, and Client teams to ensure seamless contractor support and service delivery.
• Establish effective communication, governance, SLAs, and escalation mechanisms across the contractor lifecycle.
• Monitor key metrics including engagement, attrition, onboarding TAT, extensions, payroll/timesheet issues, and resolution SLAs.
• Lead and develop the contractor engagement team, establishing clear goals, KPIs, accountability, and performance standards.
• Build strong relationships with contractors, clients, and internal stakeholders, serving as a senior escalation point for complex issues.
• Use data, feedback, and root-cause analysis to identify trends and drive continuous improvement, automation, and process optimization.
• Ensure contractor processes align with US staffing regulations, client requirements, compliance standards, and company policies.
• Present contractor engagement trends, risks, and improvement initiatives to senior leadership.

Skills

Contractor lifecycle management

Stakeholder management

Data analytics

Process optimization

Leadership

Education

Bachelor's degree in HR, Business, Operations

Tools

ATS

CRM

VMS

HRIS

Job description

We are seeking an experienced and results-oriented Senior Manager Contractor Engagement to lead and strengthen contractor engagement, retention, compliance, and operational excellence across our US Staffing business. This role will own the end-to-end contractor experience, partnering closely with Staffing, Operations, HR, Payroll, Compliance, Finance, and client-facing teams to ensure a seamless and engaging journey for contractors.

The ideal candidate will bring strong experience in US staffing operations, contractor lifecycle management, stakeholder management, employee/contractor engagement, and process optimization, with a demonstrated ability to lead teams and drive measurable business outcomes.

Key Responsibilities

• Own the end-to-end contractor engagement and experience strategy across the US Staffing lifecycle.
• Drive initiatives to improve contractor satisfaction, retention, recognition, productivity, and overall experience.
• Oversee contractor lifecycle activities including onboarding, deployment, extensions, conversions, and offboarding.
• Partner with Staffing, Operations, HR, Payroll, Compliance, Finance, Legal, and Client teams to ensure seamless contractor support and service delivery.
• Establish effective communication, governance, SLAs, and escalation mechanisms across the contractor lifecycle.
• Monitor key metrics including engagement, attrition, onboarding TAT, extensions, payroll/timesheet issues, and resolution SLAs.
• Lead and develop the contractor engagement team, establishing clear goals, KPIs, accountability, and performance standards.
• Build strong relationships with contractors, clients, and internal stakeholders, serving as a senior escalation point for complex issues.
• Use data, feedback, and root-cause analysis to identify trends and drive continuous improvement, automation, and process optimization.
• Ensure contractor processes align with US staffing regulations, client requirements, compliance standards, and company policies.
• Present contractor engagement trends, risks, and improvement initiatives to senior leadership.

Required Qualifications & Experience

• Bachelor's degree in HR, Business, Operations, or a related field.
• 12+ years of experience in US Staffing for Contractor Management or US HR Operations roles.
• Strong experience managing contractor populations within a US Staffing environment.
• Strong understanding of the US contingent workforce lifecycle.
• Proven people leadership and cross-functional stakeholder management experience.
• Strong analytical, problem-solving, communication, and process improvement skills.
• Ability to manage high-volume operations in a fast-paced environment.

Preferred Experience

• MSP/VMS-driven staffing environments.
• US contractor compliance, payroll, timesheets, onboarding, and offboarding.
• ATS, CRM, VMS, HRIS, or workforce management platforms.
• Contractor engagement and retention programs.
• Dashboards, analytics, automation, and process optimization.
• Managing geographically distributed teams.