Sr Manager - Employee Relations (US Staffing)

Russell Tobin; Dadri; On-site; INR 11,561,000 - 17,341,000; Full time

Job summary

Russell Tobin is seeking an experienced Senior Manager Contractor Engagement to lead contractor engagement, retention, compliance, and operational excellence across our US Staffing business. This role owns the end-to-end contractor experience, partnering with Staffing, Operations, HR, Payroll, Compliance, Finance, and client teams to ensure a seamless and engaging journey for contractors.

The ideal candidate will bring 12+ years in US staffing operations and contractor lifecycle management, with

Qualifications

• Bachelor's degree or equivalent in business, HR, operations, or related discipline.
• 12+ years of experience in US staffing, recruitment operations, contractor management, or related field.
• Proven experience managing contractor populations within a US staffing environment.
• Strong stakeholder management and executive communication skills.
• Experience leading cross-functional initiatives and process improvements.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.

Responsibilities

• Own the overall contractor engagement strategy and lifecycle for consultants deployed across US client accounts.
• Develop programs to improve contractor satisfaction, retention, productivity, and experience.
• Establish structured communication channels and engagement touchpoints throughout the contractor lifecycle.
• Monitor contractor feedback and implement solutions to improve engagement.
• Drive initiatives around recognition, rewards, and retention.
• Act as escalation point for complex contractor concerns and ensure timely resolution.
• Oversee contractor onboarding, deployment, extensions, conversions, offboarding, and related processes.
• Ensure contractors receive timely information regarding assignments, payroll, benefits, policies, compliance requirements, and client expectations.
• Partner with internal teams to minimize onboarding delays, payroll issues, assignment disruptions, and other contractor-impacting challenges.
• Establish governance mechanisms and service-level expectations across the contractor lifecycle.
• Lead and develop a team responsible for contractor engagement and support.
• Set goals, performance metrics, operating rhythms, and accountability mechanisms.
• Build a high-performance culture focused on responsiveness, ownership, customer service, and continuous improvement.
• Coach team members on handling escalations, stakeholder communication, and complex contractor situations.
• Build strong relationships with internal stakeholders, clients, and contractors.
• Present contractor engagement metrics, trends, risks, and improvement initiatives to senior leadership.
• Drive cross-functional initiatives involving multiple business functions and stakeholders.

Skills

US staffing operations

Contractor lifecycle management

Stakeholder management

Employee/contractor engagement

Process optimization

Leadership & team management

Education

Bachelor's degree in business or HR/Operations

Job description

We are seeking an experienced and results-oriented Senior Manager Contractor Engagement to lead and strengthen contractor engagement, retention, compliance, and operational excellence across our US Staffing business. This role will own the end-to-end contractor experience, partnering closely with Staffing, Operations, HR, Payroll, Compliance, Finance, and client-facing teams to ensure a seamless and engaging journey for contractors.

The ideal candidate will bring strong experience in US staffing operations, contractor lifecycle management, stakeholder management, employee/contractor engagement, and process optimization, with a demonstrated ability to lead teams and drive measurable business outcomes.

Key Responsibilities-

Contractor Engagement & Experience-

• Own the overall contractor engagement strategy and lifecycle for consultants deployed across US client accounts.
• Develop programs and initiatives to improve contractor satisfaction, retention, productivity, and overall experience.
• Establish structured communication channels and engagement touchpoints throughout the contractor lifecycle.
• Monitor contractor feedback, identify recurring concerns, and implement solutions to improve engagement.
• Drive initiatives around contractor recognition, appreciation, rewards, and retention.
• Act as a senior escalation point for complex contractor concerns and ensure timely resolution.

Contractor Lifecycle Management-

• Oversee contractor onboarding, deployment, assignment management, extensions, conversions, offboarding, and related processes.
• Ensure contractors receive timely information regarding assignments, timesheets, payroll, benefits, policies, compliance requirements, and client expectations.
• Partner with internal teams to minimize onboarding delays, payroll issues, assignment disruptions, and other contractor-impacting challenges.
• Establish governance mechanisms and service-level expectations across the contractor lifecycle.

US Staffing Operations-

• Partner closely with Recruiting, Account Management, Sales, HR, Payroll, Compliance, Finance, and Legal teams to deliver a consistent contractor experience.
• Ensure operational processes align with US staffing regulations, client requirements, and company policies.
• Track and manage key contractor-related operational metrics, including retention, attrition, onboarding turnaround time, payroll/timesheet issues, engagement levels, and assignment extensions.
• Identify operational gaps and drive process improvements through automation, standardization, and effective governance.

Leadership & Team Management-

• Lead, mentor, and develop a team responsible for contractor engagement and support.
• Establish clear goals, performance metrics, operating rhythms, and accountability mechanisms.
• Build a high-performance culture focused on responsiveness, ownership, customer service, and continuous improvement.
• Coach team members on handling escalations, stakeholder communication, and complex contractor situations.

Stakeholder & Client Management-

• Build strong relationships with internal stakeholders, clients, and contractors.
• Partner with client-facing teams to understand workforce requirements and proactively address contractor experience concerns.
• Present contractor engagement metrics, trends, risks, and improvement initiatives to senior leadership.
• Drive cross-functional initiatives involving multiple business functions and stakeholders.

Required Qualifications & Experience-

• Bachelor's degree in business, Human Resources, Operations, or a related discipline.
• 12+years of experience in US Staffing, Recruitment Operations, Contractor Management, Workforce Management, HR Operations, or a related field.
• Proven experience managing contractor/consultant populations within a US staffing environment.
• Strong understanding of the US staffing and contingent workforce lifecycle.
• Experience managing teams and leading cross-functional initiatives.
• Strong stakeholder management and executive communication skills.
• Demonstrated experience in process improvement, operational governance, and metrics-driven management.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.