Sr Lead - SFDC Agentforce

Birlasoft; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Birlasoft is seeking a hands-on Salesforce Agentforce Senior Developer to design, build, and deploy AI-powered agents on the Salesforce platform.

The ideal candidate will combine deep expertise in Sales & Service Cloud, strong custom development skills (Apex, LWC, Integrations), and emerging experience with Agentforce, Prompt Builder, Einstein Copilot, and Data Cloud to deliver intelligent, autonomous experiences.

Qualifications

• Experience: 6 – 8 years of total Salesforce development experience.
• Hands-on experience delivering at least 2 end-to-end Salesforce implementations as a developer or senior developer.
• Knowledge of Sales Cloud and Service Cloud development.

Responsibilities

• Design, build, and deploy Agentforce agents using Agent Builder and related tooling.
• Develop custom Agent Actions using Apex, Flow, and Prompt Templates.
• Build and tune Prompt Templates in Prompt Builder for grounded AI responses.
• Implement Einstein Trust Layer controls and integrate Data Cloud for grounding and RAG.
• Collaborate on solution design and delivery for Salesforce clouds and integrations.

Job description

Job Description:

Area(s) of responsibility

About the Role

We are seeking a hands-onSalesforce Agentforce Senior Developerto design, build, and deploy AI-powered agents on the Salesforce platform. The ideal candidate will combine deep expertise in Salesforce core clouds (Sales & Service), strong custom development skills (Apex, LWC, Integrations), and emerging experience withAgentforce, Prompt Builder, Einstein Copilot, and Data Cloudto deliver intelligent, autonomous experiences for our clients.

This role is suited for a developer who wants to be at the forefront of Salesforces AI transformation — building agents that automate workflows, augment human users, and drive measurable business outcomes.

Key Responsibilities

Agentforce & AI Development

Design, build, and deploy customAgentforce agentsusing Agent Builder, including topics, actions, and instructions.
Developcustom Agent Actionsusing Apex, Flow, and Prompt Templates to extend agent capabilities.
Build and tunePrompt Templatesin Prompt Builder for grounded, context-aware AI responses.
ImplementEinstein Trust Layercontrols — data masking, toxicity detection, and audit logging.
Integrate agents withData Cloudfor grounding, retrieval-augmented generation (RAG), and unified customer profiles.
Configure and testAtlas Reasoning Enginebehavior, agent handoffs, and escalation paths to human users.
Evaluate agent performance, conduct prompt tuning, and iterate based on user feedback and analytics.

Sales Cloud & Service Cloud Development

Design and implement solutions onSales Cloud— Leads, Opportunities, Forecasting, CPQ basics, Sales Engagement.
Build and customizeService Cloudcapabilities — Cases, Omni-Channel, Knowledge, Entitlements, Milestones, Service Console.
Configure case routing, escalation rules, assignment rules, and SLAs aligned with business processes.
Implement Service Cloud Voice, Digital Engagement (chat, messaging), and self-service portals where applicable.

Custom Development

Develop high-qualityApexclasses, triggers, batch jobs, queueable, scheduled, and future methods following best practices (bulkification, trigger frameworks, governor limits).
Build responsive, reusableLightning Web Components (LWC)and Aura components for custom user experiences.
Design and developintegrationsusing REST/SOAP APIs, Platform Events, Change Data Capture, Named Credentials, and External Services.
Work withMuleSoftor other middleware platforms for enterprise integrations with ERP, marketing automation, telephony, and data platforms.
Write robust unit tests with high code coverage and meaningful assertions; participate in code reviews and enforce coding standards.

Solution Design & Delivery

Collaborate with Architects, Functional Consultants, and Business Analysts to translate requirements into technical designs.
Contribute totechnical design documents, integration specifications, and data models.
Participate in Agile ceremonies — sprint planning, daily stand-ups, demos, and retrospectives.
Own deployments through SFDX, Git, and CI/CD tools (Copado, Gearset, AutoRABIT, or Azure DevOps).
Mentor junior developers and conduct knowledge-sharing sessions on Agentforce and Salesforce best practices.

Mandatory Skills & Experience

Experience: 6 – 8 years of total Salesforce development experience.
Hands-on experience designing and delivering at least2 end-to-end Salesforce implementations as a developer or senior developer.

Salesforce Core Clouds (Mandatory)

• Sales Cloud — Lead/Opportunity management, forecasting, sales processes, automation.
• Service Cloud — Case management, Omni-Channel, Knowledge, Service Console, Entitlements.

Requirements: