We are seeking a highly skilled Senior Salesforce, Agentforce and MuleSoft Engineer to design, develop, and integrate enterprise-grade, AI-powered CRM solutions. This role sits at the intersection of AI automation, Salesforce customization, and enterprise integration , requiring expertise in building intelligent workflows and scalable architectures. The ideal candidate will lead the implementation of autonomous Agentforce agents , architect API-led integrations using MuleSoft Anypoint Platform , and deliver robust Salesforce solutions across Sales Cloud, Service Cloud, and Data Cloud .
Key Responsibilities
- Design, build, and deploy autonomous Agentforce agents using Agent Builder, Topics, and Actions
- Develop and manage MuleSoft Anypoint APIs to enable seamless integration between Salesforce and external systems
- Build and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and SOQL/SOSL
- Integrate Agentforce with MuleSoft to expose external services as agent-driven actions
- Configure Einstein Trust Layer , including guardrails, prompt templates, and Data Cloud grounding
- Implement Retrieval-Augmented Generation (RAG) using Salesforce Knowledge and Data Cloud
- Design and implement DataWeave transformations and API-led connectivity architectures (experience, process, system layers)
- Monitor and optimize agent performance, refine prompts, and minimize hallucination risks
- Conduct code reviews, establish best practices, and mentor junior team members
- Work closely with business stakeholders to translate requirements into scalable Agentforce workflows
Required Qualifications
- 5 to 8 years of hands-on experience with Salesforce development (Apex, LWC, Flow, SOQL)
- 3+ years of experience with MuleSoft Anypoint Platform (Anypoint Studio, CloudHub, API Manager)
- Proven experience building or configuring Agentforce agents (Topics, Actions, Prompt Builder)
- Strong expertise in DataWeave for complex data transformation
- Working knowledge of Salesforce Data Cloud and RAG/grounding concepts
- Experience with REST/SOAP APIs, OAuth 2.0 , and enterprise security frameworks
- Familiarity with Einstein Trust Layer and AI governance principles
- Experience with Sales Cloud, Service Cloud, or Experience Cloud
- Solid understanding of SDLC, Agile/Scrum methodologies, and CI/CD practices
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Experience with Agentforce Testing Center and utterance testing via CSV
- Understanding of Atlas Reasoning Engine and prompt optimization techniques
- Exposure to MuleSoft RPA or Intelligent Document Processing (IDP)
- Familiarity with OmniStudio (FlexCards, OmniScripts, DataRaptors)
- Experience with Salesforce DevOps tools such as Copado
- Knowledge of Heroku or external LLM integrations via APIs
- Background in Einstein GPT, Copilot, or Prompt Engineering
- Experience deploying multi-lingual Agentforce solutions