Sr. Implementation Specialist (CX- NA)

Vantage Circle Group; Kamrup Metropolitan; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Vantage Circle Group in India is seeking an Implementation Specialist to own the technical and operational onboarding of North American clients, taking each from signed contract to a live, well-configured platform. You will bridge client HR and IT teams with our Customer Success Managers and Product/Engineering teams to ensure a high-quality, on-time launch and a smooth start for every client.

Responsibilities span end-to-end deployments, data onboarding, API integrations, HRIS/SSO setups, and

Qualifications

• 5 to 8 years in SaaS implementation, technical onboarding, or solutions consulting, ideally with HR Tech or B2B platforms.
• Comfort with HRIS data: CSV and Excel data handling, field mapping, data validation, and troubleshooting
• Working knowledge of SSO (SAML, OAuth), SFTP, and APIs; you do not need to code, but you can speak with IT teams confidently
• Ability to analyze data, work with different excel sheets, read between the lines.
• Excellent written and spoken English, with experience working directly with North American clients
• Detail orientation; you catch the issue before the client does
• Willingness to work a shift with partial overlap with North American business hours

Responsibilities

• Lead end-to-end platform implementations for new clients: kickoff, requirements gathering, configuration, testing, and go-live
• Manage employee data onboarding: validate HRIS files, map fields, resolve data errors, and set up recurring data feeds
• Configure API integrations: endpoints, authentication, and data validation across systems
• Configure the platform design: recognition programs, awards, budgets, approvals, milestones, branding
• Coordinate HRIS and SSO integrations with client IT teams and our Engineering team
• Partner with Customer Success Manager to track milestones and flag risks early
• Run User Acceptance Testing with clients and drive issues to closure
• Work with Design team on platform training materials such as manuals and walkthrough guides
• Hand off live accounts to Customer Success with clear documentation
• Feed client requirements and recurring issues back to Product to improve onboarding experience

Skills

SaaS implementations

HRIS data handling

SSO / OAuth knowledge

APIs basic

Data analysis

English communication

Tools

Jira

Confluence

Postman

Job description

Find the role where you can make a difference. Live listings, straight from our hiring team.

About the role

As Implementation Specialist, you will own the technical and operational onboarding of new North American clients, taking each one from signed contract to a live, well-configured platform. You are the bridge between the client's HR and IT teams, our Customer Success Managers, and our Product and Engineering teams. A high-quality and smooth on-time launch is your scorecard.

What you will do

• Lead end-to-end platform implementations for new clients: kickoff, requirements gathering, configuration, testing, and go-live
• Manage employee data onboarding: validate HRIS files, map fields, resolve data errors, and set up recurring data feeds
• Set up and test API-based integrations: configure endpoints and authentication, make API calls (using tools like Postman) to fetch and validate data, read JSON responses, and troubleshoot failed calls or mismatched results
• Configure the platform to each client's program design: recognition programs, award and badge catalogs, budgets, approval workflows, service milestones, and branding
• Coordinate HRIS and SSO integrations (Workday, SAP SuccessFactors, Azure AD/Microsoft Entra, Okta) with client IT teams and our Engineering team
• Partner with the Customer Success Manager to track milestones, and flag risks early
• Run User Acceptance Testing with clients and drive issues to closure
• Work with Design team on platform training material such as manuals, walkthrough guides
• Hand off live accounts to the Customer Success team with clear documentation
• Feed client requirements and recurring issues back to Product to improve the onboarding experience

What you bring

• 5 to 8 years in SaaS implementation, technical onboarding, or solutions consulting, ideally with HR Tech or B2B platforms
• Comfort with HRIS data: CSV and Excel data handling, field mapping, data validation, and troubleshooting
• Working knowledge of SSO (SAML, OAuth), SFTP, and APIs; you do not need to code, but you can speak with IT teams confidently
• Ability to analyze data, work with different excel sheets, read between the lines.
• Excellent written and spoken English, with experience working directly with North American clients
• Detail orientation; you catch the issue before the client does
• Willingness to work a shift with partial overlap with North American business hours

Nice to have

• Experience with Workday, SAP SuccessFactors, or similar HCM platforms
• Familiarity with Jira and Confluence, or similar tools
• Prior exposure to employee engagement or R&R platforms
• Prior experience working with the North America persona as service expectations are different that India persona

How we measure success

• Implementations delivered on or ahead of the agreed go-live date
• Client admin satisfaction/ NPS scores at handoff
• Clean data loads and zero critical issues at launch