Customer Success Executive

Rsoft Technologies; Thiruvallur District; In loco; INR 350.000 - 700.000; Tempo pieno

Descrizione del lavoro

Rsoft Technologies Private Limited in Tamil Nadu invites motivated professionals to join its Customer Success and CRM Implementation team. You will manage onboarding, configurations, UAT, and go-live, ensuring client satisfaction.

The role emphasizes end-to-end project ownership, strong client communication, and cross-functional collaboration with product, support, and sales to drive long-term success.

Competenze

• 1–3 years of experience in CRM/Software implementation
• Experience in client management and onboarding
• Willingness for on-site visits if required

Mansioni

• Lead end-to-end onboarding for new clients.
• Own the complete project lifecycle from kickoff to go-live.
• Configure the CRM platform aligned with client workflows and processes.
• Perform functional testing and QA aligned with business use cases.
• Plan, coordinate and drive UAT with stakeholders.
• Deliver structured training for end users and admins.
• Develop and execute go-live plans with risk mitigation.
• Ensure seamless handover to support/customer success teams.
• Monitor tickets and ensure timely closure within SLAs.
• Collaborate with product, support, engineering and sales teams

Conoscenze

CRM

Customer Success

Project Management

Stakeholder Management

Strumenti

CRM platforms

Descrizione del lavoro

Looking for an exciting opportunity in Customer Success and CRM Implementation?

We are looking for enthusiastic professionals with 1 to 3 years of experience in CRM/Software Implementation and Client Management. Be part of a dynamic team where you will work closely with clients, manage onboarding, coordinate implementations, support UAT and go-live, and drive customer satisfaction and long-term success.

If you enjoy working with clients and technology, this opportunity is for you.

Implementation Roles & Responsibilities

1. Client On boarding & Implementation

• Lead end-to-end on boarding for new clients.
• Gather, document, and validate business requirements and success criteria.
• Define implementation timelines, milestones, and deliverables.
• Conduct on-site client visits (if required) for requirement gathering and stakeholder alignment.

2. Project Ownership

• Own the complete project lifecycle from kickoff to go-live.
• Act as the single point of contact for all client communication.
• Ensure delivery within scope, timeline, and quality standards.

3. Platform Setup & Configuration

• Configure the CRM platform aligned with client workflows and business processes.
• Customize modules, automation, and integrations as per agreed scope.
• Ensure scalability and best practices in system design.

4. Testing & Quality Assurance

• Perform functional and scenario-based testing aligned with business use cases.
• Ensure system stability, accuracy, and readiness before deployment.

5. User Acceptance Testing (UAT)

• Plan, coordinate, and drive UAT with stakeholders.
• Capture feedback, manage iterations, and secure sign-off.

6. User Training & Enablement

• Deliver structured training programs for end users and admins.
• Provide documentation, SOPs, and best practices.
• Enable clients to independently operate and scale usage.

7. Go-Live Planning & Execution

• Develop and execute a structured go-live plan.
• Ensure risk mitigation and smooth transition to production.

8. Post Go-Live Handover

• Ensure seamless transition to support/customer success teams (if applicable).
• Share documentation, configurations, and key account insights.

9. Support Oversight (L2 Monitoring)

• Ensure all support tickets for assigned accounts are tracked and resolved within defined SLAs.
• Monitor ticket progress and follow up with internal support teams for timely closure.
• Act as a second-level escalation point for critical or delayed issues.
• Ensure proactive communication and updates are provided to clients.
• Identify recurring issues and coordinate with internal teams for permanent fixes.

10. Stakeholder & Internal Collaboration

• Work closely with product, support, engineering, and sales teams.
• Provide structured feedback to improve product and service delivery.