It Delivery Manager

Advantage Club; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Advantage Club is seeking an IT Delivery Manager to own end-to-end corporate onboarding and implementation across our platform suite. You will work cross-functionally with clients, product, and engineering to ensure seamless deployment, configuration, and adoption of our solutions.

Responsibilities include translating client requirements, managing configurations, testing, and data integrity, while coordinating with success and account teams to ensure smooth operations and successful go-lives for

Qualifications

• Bachelor’s degree in Engineering, CS or related field.
• 5–8 years in SaaS product implementation, onboarding, or client delivery.
• Experience in HRTech, FinTech, Rewards & Recognition, or Enterprise SaaS preferred.
• Strong understanding of software implementation processes and client lifecycle.
• Hands-on with configuration, API integrations, and data management.
• Excellent communication and problem-solving skills.
• Proficient with Excel, SQL, JIRA and project tracking tools.
• Familiarity with Figma and UX flows is a plus.

Responsibilities

• Own end-to-end client onboarding and implementation lifecycle.
• Translate client requirements into platform configurations.
• Coordinate with product, engineering, and QA to manage dependencies.
• Conduct configuration, testing, and validation for data readiness.
• Lead workshops, training, and client communications.
• Ensure data integrity and smooth handovers to success teams.
• Support UAT and QA testing for configurations.

Skills

Requirements gathering

Configuration & API integrations

Data management

Client lifecycle management

Communication & problem solving

Excel

SQL

JIRA & project tracking

UX awareness (Figma)

Multitasking & organization

Education

Bachelor’s degree in Engineering / Computer Science

Tools

Excel

SQL

JIRA

Project tracking systems

Job description

Job Role: IT Delivery Manager

If you enjoy combining client interaction, problem-solving, and process excellence to deliver world-class solutions, this role is for you.

As a Product Implementation Specialist, you will be responsible for managing end-to-end corporate onboarding and implementation for Advantage Clubs suite of platforms. You will work cross-functionally with clients, product, and engineering teams to ensure seamless deployment, configuration, and adoption of our solutions.

Key Responsibilities

Client Onboarding & Delivery

• Own the full implementation lifecycle from requirement gathering to post-launch stabilization — ensuring timely and successful go-live for each client.
• Translate client requirements into technical and functional configurations within the platform.
• Conduct configuration, testing, and validation to ensure data accuracy and platform readiness.

Cross-Functional Coordination

• Collaborate with Product Managers, Engineering, and QA teams to manage dependencies, elevate issues, and drive resolution.
• Work with Customer Success and Account Management teams to ensure smooth operations and handovers.

Process Excellence

• Develop and maintain standardized playbooks, templates, and documentation for implementation projects.
• Continuously optimize internal implementation workflows for efficiency and quality.

Client Communication & Training

• Serve as the primary point of contact for clients during implementation, ensuring clear communication and alignment at every stage.
• Conduct client workshops, platform walkthroughs, and training sessions for admins and end- users.

Data & Configuration Management

• Manage integrations with HRMS, SSO, APIs, and data feeds as per client scope.
• Validate and maintain high standards of data integrity throughout the setup process.

Quality & Testing

• Coordinate UAT (User Acceptance Testing) and ensure all client feedback is tracked and

addressed before launch.

• Support QA testing for feature configurations, ensuring the product behaves as intended for client-specific requirements.

Requirements and Skills

Education:

Bachelor’s degree in Engineering, Computer Science, or a related field.

Experience:

5–8 years of experience in SaaS product implementation, onboarding, or client delivery — preferably in HRTech, FinTech, Rewards & Recognition, or Enterprise SaaS environments.

Skills:

• Strong understanding of software implementation processes and client lifecycle management.
• Hands-on experience with configuration, API integrations, and data management.
• Excellent communication and problem-solving skills to translate business needs into actionable solutions.
• Proficiency with tools like Excel, SQL, JIRA, and project tracking systems.
• Familiarity with Figma and understanding of UX flow is a plus.
• Strong organizational skills with the ability to manage multiple implementations simultaneously.
• A client-first mindset and passion for delivering high-quality outcomes.Summary

Join AdvantageClub.ai and play a pivotal role in delivering impactful solutions that enhance employee engagement for global enterprises. As a Product Implementation Specialist, you’ll be at the forefront of translating client vision into reality — ensuring smooth deployments and successful experiences. Be part of a team that thrives on collaboration, innovation, and client success.