Sr FinOps Analyst - AR

Amazon; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading global e-commerce company in Hyderabad is seeking a proactive AR Analyst to manage receivables and resolve billing queries. The ideal candidate will have a Bachelor's degree in accounting or commerce, advanced Excel skills, and experience in finance operations. Responsibilities include ensuring timely collections, maintaining records, and improving customer experience. This role offers a dynamic environment within a diverse team.

Qualifications

• Bachelor's degree in accounting and commerce is required.
• Experience with accounts receivables and collections.
• Advanced knowledge of Excel is necessary.

Responsibilities

• Manage and resolve receivables related queries from customers.
• Collaborate with stakeholders to resolve disputes and queries.
• Monitor high-risk accounts and escalate challenges to management.
• Assist in streamlining the accounts receivable process.

Skills

Accounts Receivables process

Excel (advanced)

Customer service

Attention to detail

Education

Bachelor's degree in accounting or commerce

Tools

Microsoft Office products

Job description

GAR (Global Accounts Receivable) is looking for a proactive, customer and detail oriented AR Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As an AR Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities

• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail

Basic Qualifications

• Bachelor's degree in accounting and commerce (B. Com)
• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications

Preferred Qualifications

• 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

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