Sr. FinOps Analyst - AR

Amazon; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon GAR (Global Accts Rec) is seeking a proactive Collections Analyst to manage and resolve receivables related queries from Amazon customers. You will support billing issues, reconcile accounts and drive monthly collection targets.

The role requires a B.Com, advanced Excel and 3+ years in finance operations or AR/collections, with a focus on accuracy, ownership and timely payments.

Qualifications

• Bachelor's degree in accounting and commerce (B. Com).
• Advanced Excel skills required.
• Experience with Microsoft Office products and applications.

Responsibilities

• Understand and manage accounts receivable processes.
• Follow up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
• Maintain detailed post correspondence updates on AR records to keep aging up to date, credits and collections accurate.

Skills

Advanced Excel

Accounts Receivable

Communication Skills

Education

B.Com or equivalent

Tools

MS Office

Job description

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities

• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail

A day in the life

• Prepare daily aging report
• Strategize the portfolio
• Fix the root cause and collect
• Work with internal and external stake holders for better resolution. Provide visibility to the leadership

Basic Qualifications

• - Bachelor's degree in accounting and commerce (B. Com)
• - Knowledge of Excel at an advanced level
• - Experience with Microsoft Office products and applications

Preferred Qualifications

• - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.