Sr. FinOps Analyst, Amazon Business

Amazon; Pune District; On-site; INR 550,000 - 900,000; Full time

Job summary

A leading e-commerce company in Pune is seeking a candidate for their Finance Operations team. The role involves managing accounts receivable, addressing customer queries, and resolving disputes. Candidates should have a Bachelor's degree in accounting, at least 2 years of experience in cash applications, and advanced Excel skills. This position also requires flexibility to work in night shifts and emphasizes strong communication skills. Join to contribute to a culture focused on inclusion and customer excellence.

Qualifications

• Minimum 2 years experience in O2C domain, preferably cash application or collections.
• Advanced knowledge of Excel including working with pivot and formulas.
• Flexible to work in night shifts.

Responsibilities

• Ensure timely closure of payments with high accuracy.
• Respond to customer queries through call and/or email.
• Research unapplied payments and resolve open issues on account.
• Provide growth ideas for process standardization and automation.
• Perform complex reconciliations on customer payments.

Skills

Excellent written and verbal communication skills

Strong customer service focus

Ability to prioritize and multi-task

Drive for continuous learning

Flexibility to change

Customer service focus

Education

Bachelor's degree in accounting and commerce

Tools

Excel

Microsoft Office

Job description

Description

Summary of the role

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

Responsibilities

• Ensure timely closure of payments with high degree of accuracy
• Respond to customer queries through call and/or email
• Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
• Provide growth ideas for process standardization and automation through JDI/Kaizen projects
• Perform complex reconciliations on customer payments

Job Requirements

• Excellent written and verbal communication skills with strong customer service focus
• Ability to prioritize, multi-task and work with minimal supervision
• Drive for continuous learning and self-development
• Flexibility to change as per the changing requirements of the business
• Minimum 2 years experience in O2C domain, preferably cash application or collections
• Advanced knowledge of Excel – including working with pivot & formulas
• Flexible to work in night shifts

Basic Qualifications

• Bachelor's degree in accounting and commerce (B. Com)
• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications

Preferred Qualifications

• 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.