FinOps Analyst - AR, Global Account Receivables

Amazon; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading global technology company based in Maharashtra is seeking a proactive Collections Analyst to handle inbound and outbound calls regarding accounts receivables. You will be responsible for resolving billing issues, maintaining client relationships, and collaborating with various departments to ensure timely collections. A Bachelor's degree in accounting and advanced Excel skills are required, along with at least 4 years of relevant experience preferred. This role necessitates working 5 days a week in the office and may involve night shifts.

Qualifications

• Bachelor's degree in accounting and commerce is required.
• Advanced knowledge of Excel is necessary.
• 4+ years of experience in finance operations or collections is preferred.

Responsibilities

• Handle inbound and outbound customer calls regarding accounts receivable.
• Ensure timely collection of payments for assigned portfolio.
• Collaborate with stakeholders to resolve customer disputes.

Skills

Customer-oriented

Attention to detail

Problem-solving

Communication skills

Education

Bachelor's degree in accounting and commerce (B. Com)

Tools

Microsoft Excel

Microsoft Office

Job description

Description

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound & make outbound calls to resolve accounts receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities

• Understanding of Accounts Receivables process.
• Should be flexible for Night Shift.
• The role requires working from office 5 days weekly.
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
• Maintain detailed post correspondence updates on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, and to establish and maintain good client relationships, both internally and externally.
• Monitor high-risk accounts and ensure timely escalation of challenges to management.
• Continually look at ways to improve the customer experience.
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
• Meet the monthly productivity goals.
• Reconcile complex accounts and have excellent attention to detail.

Basic Qualifications

• Bachelor's degree in accounting and commerce (B. Com)
• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications

Preferred Qualifications

• 4+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – ADCI – Maharashtra

Job ID: A3205799