FinOps Analyst - AR

Amazon; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Dev Center India - Hyderabad is seeking a Finance Operations – Global Accounts Receivable specialist to manage AR processes, respond to customer inquiries, and resolve disputes. The role emphasizes cash applications, unapplied cash research, and account reconciliation, with opportunities to drive standardization and automation initiatives.

The candidate should bring 2+ years in O2C, strong Excel skills, and a finance degree or CFA. Night shifts may be required for operations coverage.

Qualifications

• Excellent written and verbal communication required.
• Strong ability to prioritize, multitask and work with minimal supervision.
• Experience in O2C domain, cash application or collections preferred.
• Advanced Excel skills including pivots and formulas.

Responsibilities

• Ensure timely closure of payments with high accuracy.
• Respond to customer queries via call and/or email.
• Research unapplied payments and coordinate with customers to resolve issues.
• Suggest process improvements via Kaizen/JDI initiatives.
• Perform complex reconciliations on customer payments.

Skills

Communication skills

Prioritization & multitasking

Continuous learning

Flexibility

O2C knowledge

Excel proficiency

Education

Bachelor's degree in finance, accounting or related field

CFA and 3+ years AR experience

Tools

Excel (Advanced)

Job description

Description

Summary of the role

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

Responsibilities

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:

• Ensure timely closure of payments with high degree of accuracy
• Respond to customer queries through call and/or email
• Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
• Provide growth ideas for process standardization and automation through JDI/Kaizen projects
• Perform complex reconciliations on customer payments

Job requirements

• Excellent written and verbal communication skills with strong customer service focus
• Ability to prioritize, multi-task and work with minimal supervision
• Drive for continuous learning and self-development
• Flexibility to change as per the changing requirements of the business
• Minimum 2 years experience in O2C domain, preferably cash application or collections
• Advanced knowledge of Excel – including working with pivot & formulas
• Flexible to work in night shifts

Basic Qualifications

• Bachelor's degree in finance, accounting or related field, or CFA and 3+ years of Accounts Receivable (AR) experience
• Minimum 2 years experience in O2C domain, preferably cash application or collections
• Experience in performing complex reconciliations on customer payments
• Experience in researching unapplied payments and coordinating with customers (via email or call) to identify root causes and resolve outstanding account issues.
• Min 2 years of experience in understanding the O2C process, specifically the cash application process, including research and application of unapplied cash, account reconciliation, and processing customer emails related to remittance advice.

Preferred Qualifications

• Bachelor's degree in mathematics, engineering, statistics, computer science, business administration or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad

Job ID: A3192557