Sr FinOps Analyst - AR(German), Global Account Receivables

Amazon; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading global e-commerce company is seeking a FinOps Analyst - AR (German) to join their Finance Operations team in Maharashtra, India. The successful candidate will be responsible for accounts receivable, customer queries, and dispute resolution, requiring fluent German language skills and excellent communication. Candidates should have experience in the O2C domain and a Master's degree in finance or accounting. This role offers a dynamic environment focused on continuous improvement and automation.

Qualifications

• Minimum 1–2 years of experience in the O2C domain, preferably in cash application or customer service.
• Flexibility to adapt to changing business requirements.
• Experience in accounts receivables, collections, and customer service roles.

Responsibilities

• Ensure timely closure of payments with high accuracy.
• Respond to customer queries through call and/or email.
• Research unapplied payments and resolve open issues.
• Work with internal teams to drive process improvements.
• Perform complex reconciliations on customer payments.

Skills

Fluent German language skills

Excellent written and verbal communication

Customer service focus

Ability to prioritize and multi-task

Intermediate Excel knowledge

Education

Master’s degree or higher in finance, accounting, or related field

B2 level certification in German language

Job description

FinOps Analyst - AR (German), Global Account Receivables

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Description

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. They will perform cash applications, maintain SLA’s, solve queries related to cash applications, and coordinate with customers. A basic understanding of the O2C process, especially cash application, is required including research and application of unapplied cash, reconciliation of accounts, and handling remittance advice emails.

Responsibilities

• Ensure timely closure of payments with high degree of accuracy.
• Respond to customer queries through call and/or email.
• Research unapplied payments, work with customers to identify root cause, and resolve open issues.
• Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer accounts.
• Provide growth ideas for process standardization and automation through JDI/Kaizen projects.
• Perform complex reconciliations on customer payments.
• Perform QC and conduct refresher trainings with the team on best practice sharing.
• Highlight and address issues with technical teams related to discrepancies with the ERP system.

Job Requirements

• Fluent German language skills.
• Excellent written and verbal communication skills with a strong customer service focus.
• Ability to prioritize, multi‑task, and work with minimal supervision.
• Drive for continuous learning and self‑development.
• Flexibility to adapt to changing business requirements.
• Minimum 1–2 years of experience in the O2C domain, preferably in cash application or customer service.
• Intermediate Excel knowledge, including pivot tables and formulas.
• Flexible to work in late evening/night shifts.

Basic Qualifications

• Master’s degree or higher in finance, accounting, or a related field.
• Previous experience of 1–2 years in accounts receivables, collections, dispute management, customer service, or a similar customer‑facing role.
• B2 level certification in German language.

Preferred Qualifications

• Graduate or master’s degree in accounting, finance, or a related field.
• Previous experience of 1–2 years in accounts receivables, collections, dispute management, customer service, or a similar customer‑facing role.
• B2 level certification in German language.

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Company – ADCI – Maharashtra
Job ID: A3142574