Sr. Executive - Guest Relations

FLAME University; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

An educational institution in Pune is looking for a Sr. Executive - Guest Relations to ensure a seamless guest experience on campus. The role includes welcoming visitors, coordinating with various departments for support, and maintaining professional service standards. Candidates should possess excellent interpersonal skills, a pleasant personality, and ideally prior experience in hospitality roles. This full-time position is crucial for upholding the university's professional image.

Qualifications

• Excellent communication and interpersonal skills are essential.
• A pleasant personality and professional grooming are expected.
• Prior experience in hospitality or front office roles is preferred.

Responsibilities

• Greet and welcome visitors and stakeholders.
• Coordinate with internal departments for guest requirements.
• Ensure professional service for all campus guests.
• Manage visitor passes and ID cards.

Skills

Excellent communication and interpersonal skills

Pleasant personality with professional grooming

Prior experience in hospitality/front office roles

Ability to multitask and remain calm under pressure

Basic proficiency in MS Office and telephone/email etiquette

Job description

Talent Acquisition Specialist | Campus Recruitment | Leadership Hiring | Talent Management | Bulk Hiring | Stakeholder Management | Talent Mapping

Sr. Executive - Guest Relations

Role Summary

Represent FLAME University’s hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.

Key Responsibilities

1. Guest Management

• Greet and welcome visitors, parents, delegates, and stakeholders.
• Maintain visitor records and ensure smooth check-in/check-out processes.
• Provide accurate campus information and guide guests as required.

2. Coordination & Communication

• Liaise with departments (Admin, Security, Academics, Facilities) to ensure timely support for guest requirements.
• Handle appointment scheduling, meeting room arrangements, and event-related guest coordination.
• Manage communication through phone, email, and the front desk.

3. Hospitality & Service Excellence

• Ensure professional service standards for all campus guests.
• Oversee refreshments, seating arrangements, and hospitality logistics during meetings and events.
• Maintain the reception area’s cleanliness, ambience, and presentation.

4. Administration & Support

• Manage visitor passes, ID cards, and stationery logs.
• Support travel, accommodation, and transport arrangements for official guests and delegations.
• Assist in basic documentation, filing, and daily reporting.

Required Skills

• Excellent communication and interpersonal skills.
• Pleasant personality with professional grooming.
• Prior experience in hospitality/front office roles (preferred).
• Ability to multitask and remain calm under pressure.
• Basic proficiency in MS Office and telephone/email etiquette.

Seniority level

Associate

Employment type

Full-time

Job function

Education

Industries

Education Administration Programs and Education