Sr Executive - Application Support

CSC e-Governance Services India Limited; Dadri; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Medical insurance up to 5 Lakh p.a.

Performance-based rewards

Work-life balance policies

National Pension System (NPS) for all

Job summary

CSC e-Governance Services India Limited invites applications for proactive Application Support Executives to back CSC Travels platforms and operations. You will monitor apps, resolve user issues, and coordinate with tech teams to ensure smooth daily platform performance.

Candidates should have strong troubleshooting, communication skills, and readiness for a fast-paced support environment. Travel platform exposure is preferred, with enterprise support experience highly valued.

Qualifications

• BCA/MCA/BTech/MTech in Engineering.
• 2–6 years of relevant application or technical support experience preferred.
• Prior exposure to travel platforms or transactional systems preferred.
• Experience supporting enterprise applications or digital platforms in Java, DotNet, React, Kafka, Redis.
• Familiarity with travel booking or ticketing systems.
• Understanding of payment gateway or API-based systems.
• Experience working in SLA-driven support environments.
• Exposure to production support operations.

Responsibilities

• Provide functional and technical support in React, DotNet, Java, MySQL etc technologies for travel applications and booking platforms.
• Monitor applications and ensure smooth day-to-day operational performance.
• Handle user queries, issue logging, troubleshooting, and ticket resolution.
• Coordinate with development, QA, and infrastructure teams for issue escalation and resolution.
• Track incidents, bugs, and system performance issues.
• Assist in deployment support, UAT coordination, and release activities.
• Support API integration monitoring and operational troubleshooting.
• Maintain proper issue documentation, reports, and escalation logs.
• Ensure adherence to defined SLAs and support processes.
• Provide support for payment, booking, and transaction-related operational issues.
• Assist business and operational teams during critical incidents or service interruptions.
• Participate in process improvement and operational optimization initiatives.

Skills

Strong communication

Analytical thinking

Problem solving

Customer-focused

Work under pressure

Multi-tasking

Web apps & APIs understanding

Education

BCA

MCA

BTech/MTech in Engineering

Tools

React

DotNet

Java

MySQL

Kafka

Redis

Job description

Job Description:

We are looking for proactive and customer-focused Application Support Executives to support CSC Travels digital travel platforms and operational systems. The selected candidates will be responsible for monitoring applications, resolving user issues, coordinating with internal technical teams, and ensuring smooth day-to-day platform operations. The ideal candidate should possess strong troubleshooting abilities, communication skills, and the ability to work in a fast-paced support environment. Candidates with prior exposure to travel platforms or enterprise support operations will be preferred.

Key Responsibilities:

1. Provide functional and technical support in React , DotNet , Java , MySQL etc technologies for travel applications and booking platforms.

2. Monitor applications and ensure smooth day-to-day operational performance.

3. Handle user queries, issue logging, troubleshooting, and ticket resolution.

4. Coordinate with development, QA, and infrastructure teams for issue escalation and resolution.

5. Track incidents, bugs, and system performance issues.

6. Assist in deployment support, UAT coordination, and release activities.

7. Support API integration monitoring and operational troubleshooting.

8. Maintain proper issue documentation, reports, and escalation logs.

9. Ensure adherence to defined SLAs and support processes.

10. Provide support for payment, booking, and transaction-related operational issues.

11. Assist business and operational teams during critical incidents or service interruptions.

12. Participate in process improvement and operational optimization initiatives.

Required Skills & Qualifications:

1. Basic understanding of web applications, APIs, and software systems Knowledge of application support processes and incident management.

2. Familiarity with ticketing and issue tracking systems.

3. Understanding of databases and troubleshooting concepts is an advantage.

4. Ability to analyze and resolve operational issues efficiently.

Soft Skills:

1. Strong communication and coordination abilities.

2. Good analytical and problem solving skills.

3. Customer-focused approach with attention to detail.

4. Ability to work under pressure and manage multiple tasks.

Education & Experience:

1. BCA,MCA , Btech MTech in Engineering

2. 2-6 years of relevant application or technical support experience preferred

3. Prior exposure to travel platforms or transactional systems will be preferred.

4. Experience supporting enterprise applications or digital platforms in Java, DotNet, React ,Kafka , Redis etc. technologies.

5. Familiarity with travel booking or ticketing systems.

6. Understanding of payment gateway or API-based systems.

7. Experience working in SLA-driven support environments.

8. Exposure to production support operations.

Tools & Technologies:

1. Candidates with exposure to the following will be considered an advantage

2. Ticketing & Incident Management Tools

3. Web & Mobile Application Platforms

4. APIs & Third-Party Integrations

5. Database Querying Tools

6. Monitoring & Reporting Tools

7. Collaboration Platforms

Benefits

• Access to health and wellness initiatives - MEDICAL INSURANCE for employee is upto 5 Lakh per annum.
• Performance-based rewards and recognition programs.
• Supportive policies that promote work-life balance.
• NPS ( NATIONAL PENSION SYSTEM) for all the employees as per their designations.