Application Support

Infotel India; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Infotel India is looking for a technical support professional in Mumbai who will provide functional and technical support, manage incidents, and ensure the application meets functional requirements. The ideal candidate should have a Bachelor’s degree or equivalent, coupled with experience in Linux and Windows, Autosys, and database technologies like Oracle and SQL Server. Strong communication in English and scripting skills are essential, and familiarity with cloud platforms is a plus.

The role involves monitoring technical components and managing application updates and releases, making collaboration across multiple teams crucial.

Qualifications

• Proven experience in managing incidents and providing functional support.
• Experience in creating and enriching application documentation.
• Proficient in executing basic database scripts and queries.

Responsibilities

• Providing technical and functional application support.
• Monitoring application's technical components and production plan.
• Managing application updates and releases.

Skills

Knowledge of Linux and Windows

Experience with Autosys

Knowledge of monitoring tools (e.g., Dynatrace, ELK, Grafana)

Database technology (Oracle, SQL Server)

Scripting (Python, Bash, PowerShell)

File Transfer Protocols (CFT)

Experience with cloud platforms (IBM Cloud preferred)

Understanding of ITIL/ITSM

IT production backup knowledge

Strong English communication skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

JIRA

Ansible

Docker

Gitlab

Kubernetes

Openshift

Job description

Responsibilities

Direct Responsibilities

• Providing technical and functional support
• Managing incidents within the scope and guaranteeing the eradication of problems
• Implementing monitoring and supervising the application's technical and functional components
• Monitoring the smooth implementation of processing according to the production plan
• Monitoring the condition of the application’s technical components
• Ensure that the application meets its functional requirements and operates as intended
• Checking the proper running of application backups and restoration
• Orchestrating and managing the various releases within the scope
• Creating and enriching the application document framework
• Maintaining operating procedures
• Create and Deploy updates for Obsolescence, patches
• Create SOP's, perform knowledge transfer and cross training for proper backup in team.
• Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.

Contributing Responsibilities

• Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation
• Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
• Contribute to continuous improvement actions

Technical & Behavioral Competencies

Primary Skillsets (mandatory)

• Knowledge and proven experience with Operating Systems - Linux, windows
• Proven experience with Scheduling tools like Autosys
• Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana)
• Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
• Expertise in scripting on one of these (e.g., Python, Bash, PowerShell)
• Experience with File Transfer Protocols like CFT
• Experience with any cloud platforms (preferably IBM Cloud)
• Understanding of ITIL or similar ITSM frameworks & tools (e.g., ServiceNow, JIRA service management)
• Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
• Strong English communication and collaboration skills.

Secondary Skillsets (good to have)

• Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift
• Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
• Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills

• Communication
• Analytical Ability
• Team Player

Transversal Skills

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Analytical Ability
• Ability to inspire others & generate people's commitment

Education Level

Bachelor’s degree or equivalent

Location

Mumbai