Associate Business Support

Version 1; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Quarterly Performance‑Related Profit Share Scheme

Flexible/remote working

Private Healthcare Cover

Generous holiday allowance

Educational assistance

Incentivised certifications and accreditations

Job summary

Version 1 in Bengaluru is seeking an Associate Business Support professional to enhance financial and business systems operations. The selected candidate will manage support tickets and improve data quality.

Key requirements include a strong financial background and hands-on experience with relevant tools like Kantata and ServiceNow. The role offers flexible working options and a variety of employee wellbeing benefits.

Qualifications

• 3-5 years of experience in business support within MNCs.
• Hands-on experience on ticketing tools like ServiceNow.
• Proven ability to manage time-sensitive finance-critical support issues.

Responsibilities

• Triage and manage business and system support tickets.
• Provide product support for financial and enterprise systems.
• Monitor and improve data quality and integrity.

Skills

Financial support ops background

Analytical and troubleshooting skills

Excellent written and verbal communication

Experience with financial systems

Familiarity with ITIL practices

Tools

Kantata

CRM tools

ServiceNow

Job description

Role Overview

We are looking for an Associate Business Support professional to join our Bangalore team. This role plays a critical part in supporting financial and business systems, ensuring smooth month‑end operations, and delivering high‑quality product and system support across enterprise platforms.

What You Will Do

Triage, manage, and resolve business and system support tickets; provide product and application support for financial and enterprise systems; set up and maintain project and financial configurations; and monitor and improve data quality and integrity.

Why It Might Be a Fit

The ideal candidate will have a strong finance or financial systems background, hands‑on experience with tools such as Kantata and CRM platforms, and a good understanding of how financial, project, and operational systems integrate.

Requirements

• Prior experience in International Customer Support/Service or Financial Voice Support environment
• Strong financial support ops background, with a clear understanding of financial processes and controls
• Hands‑on experience with financial and enterprise systems such as Kantata, CRM tools
• Hands‑on experience on Ticketing Tool like ServiceNow
• Good understanding of month‑end close processes, financial, commercial and compliance checks
• Experience in product support or application support roles within enterprise environments
• Familiarity with ITIL practices, service management, and structured support operations
• Strong analytical, troubleshooting, and stakeholder management skills
• Excellent written and verbal communication skills, with the ability to explain scenarios and concepts clearly
• Fast learner with the ability to quickly understand complex systems and business workflows
• Willingness and flexibility to work in rotational shifts in a 15x5 support environment to ensure business continuity and coverage
• 3-5 years of experience in business support, system support, or financial systems support roles within MNCs
• Proven ability to manage time‑sensitive, finance‑impacting and business‑critical support issues
• Strong attention to detail and a high level of ownership for data accuracy and system integrity
• Experience working in structured support environments with defined SLAs, KPIs, and audit requirements

Benefits

• Quarterly Performance‑Related Profit Share Scheme
• Flexible/remote working
• Financial Wellbeing initiatives including: Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and more
• Generous holiday allowance
• Enhanced maternity/paternity leave
• Marriage/civil partnership leave and special leave policies
• Educational assistance
• Incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform
• Environment, Social and Community First initiatives