Sr.Engineer - Customer Quality

Lead Hr Services; Gollavaripalem; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Lead Hr Services in India is seeking a Sr. Engineer - Customer Quality with 7+ years of experience. The role focuses on ensuring products meet customer requirements and managing customer relationships on quality matters, with a location at Sri City.

Responsibilities include leading root cause analysis, implementing CAPAs, monitoring quality metrics (PPM, audits), and ensuring ISO 9001 and IATF 16949 compliance along with Core Tools (APQP, PPAP, FMEA, MSA, SPC).

Qualifications

• 7+ years in customer-facing quality roles in manufacturing.
• B.E or Diploma qualification.
• Experience with ISO 9001 and IATF 16949 compliance.
• Strong root cause analysis and problem-solving skills.

Responsibilities

• Lead all customer-facing quality activities and ensure conformance to requirements.
• Manage customer complaints and perform RCA (8D, 5W+2H, Ishikawa).
• Monitor customer quality performance via PPM and scorecards.
• Drive continuous improvement and ensure internal quality systems compliance.
• Adhere to core tools APQP, PPAP, FMEA, MSA, SPC.

Skills

Quality management

Root cause analysis

Customer liaison

Process improvement

Education

B.E / Diploma

Tools

APQP

PPAP

FMEA

MSA

SPC

Ishikawa

8D

ISO 9001/IATF 16949

Job description

Sr.Engineer - Customer Quality

Experience: 7+ Years

Qualification: B.E / Diploma

WORK LOCATION: SRI CITY

Responsibilities

Responsible for all customer-facing quality activities, ensuring products meet customer requirements, managing customer relationships on quality matters, and driving continuous improvement in quality performance.

Manage customer complaints, lead root cause analysis (8D, 5W+2H Analysis,Ishikawa, etc.), and implement corrective and preventive actions.

Monitor and report on customer quality performance (PPM, scorecards, audits).

Ensure compliance with ISO 9001 & IATF 16949, customer-specific requirements, and internal quality systems,Core Tools (APQP, PPAP, FMEA, MSA, SPC).