Senior Customer Quality Engineer

Tenneco; Bhiwadi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tenneco in India is seeking a Senior Engineer in Customer Quality to oversee customer audits, CAPA implementation, and continuous improvement across processes. You will coordinate with process and production teams to ensure alignment with customer requirements and timely responses to audit actions.

Responsibilities include leading field failure analyses, coordinating containment actions, and supporting PPAP submissions for customer approvals.

Qualifications

• Bachelor degree in Mechanical, Production, or related Engineering.
• 3–8 years in Process Quality/Manufacturing Quality.
• Knowledge of 8D, 7QC Tools, SPC, MSA, PPAP, PFMEA, IATF16949, Poka-Yoke and audit systems.

Responsibilities

• Handle customer audits and closure of audit findings.
• Collaborate with process and production teams to meet customer requirements.
• Lead reviews with export customers and present quality performance.
• Run monthly customer portal reviews and respond to actions on time.
• Lead field failure analysis and implement corrective actions.
• Manage customer complaints and containment actions.
• Prepare and monitor CAPA implementation and effectiveness.
• Conduct dock audits and outgoing quality verification.
• Support PPAP submissions and customer approvals.
• Apply 8D, 7QC Tools, SPC and MSA to resolve quality issues.
• Monitor customer scorecards and drive continuous improvement.

Skills

Leadership

Analytical thinking

Communication

Problem solving

Team management

Education

Bachelor’s degree in Mechanical/Production Engineering

Tools

8D

7QC Tools

SPC

MSA

PPAP

PFMEA

IATF16949

Poka-Yoke

Audit systems

Job description

Sr. Engineer (Customer Quality)

KEY RESPONSIBILITIES

Customer audits and timely closure of audit findings. Work closely with process and production teams to achieve customer requirements. Conduct periodic review meetings with export customers and present quality performance. Perform monthly customer portal reviews and ensure timely response to actions. Lead field failure analysis and implement corrective actions. Manage customer complaints and coordinate containment actions. Prepare and monitor CAPA implementation and effectiveness. Conduct dock audits and outgoing quality verification. Support PPAP submissions and customer approvals. Apply 8D methodology, 7QC tools, SPC and MSA to resolve quality issues. Monitor customer scorecards and drive continuous improvement initiatives.

JOB REQUIREMENTS

• Education: Bachelor Degree in Mechanical, Production, or related Engineering.
• Experience: 3-8 years in Process Quality/Manufacturing Quality.
• Knowledge: 8D, 7QC Tools, SPC, MSA, PPAP, PFMEA, IATF16949, Poka-Yoke and audit systems.
• Skills: Leadership, analytical thinking, communication, problem solving and team management.
• Computer Skills: MS Office and ERP/SAP exposure preferred.
• Ability to operate effectively with executive leadership and Board members Exceptional analytical, problem solving, decision making and financial modeling capabilities IATF 16949, APQP, PPAP, FMEA, SPC, MSA, Customer Specific Requirements, 8D Problem Solving, 7 QC Tools, Customer Audit Management, Field Failure Analysis, CAPA Management and Root Cause Analysis.
• Experience Level Senior Level