Sr. Engineer

Genpact; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Genpact in Bengaluru seeks a Sr. Engineer – Application Support to ensure high availability and performance of critical business applications.

You will troubleshoot incidents, monitor applications, coordinate with development and infra teams, and drive timely resolution of production issues within SLAs. The role requires strong problem-solving, incident management, and communication with cross-functional teams across IT and business units.

Qualifications

• Experience in enterprise application support environments.
• Strong incident management and problem-solving skills.
• Effective collaboration with cross-functional IT teams.

Responsibilities

• Provide technical support for enterprise applications.
• Troubleshoot application-related issues.
• Coordinate with relevant technical teams.
• Ensure timely resolution of support tickets.

Skills

Application Support

Application Monitoring

Root Cause Analysis

Change Management

Job description

Sr. Engineer – Application Support

The Sr. Engineer – Application Support will be responsible for supporting business-critical applications and ensuring their availability, reliability, and performance.

The selected candidate will troubleshoot application issues, manage incidents, coordinate with development and infrastructure teams, monitor applications, and help resolve production problems within agreed service levels.

Key Responsibilities

• Provide technical support for enterprise applications.,
• Troubleshoot application-related issues.,
• Coordinate with relevant technical teams.,
• Ensure timely resolution of support tickets.

Required Skills

• Application Support
• Application Monitoring
• Root Cause Analysis
• Change Management