Application Support Engineer TechOps Application Support

Reliance Industries Ltd; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Reliance Industries Ltd seeks an experienced Application/Production Support specialist (L2) to triage tickets, diagnose issues from logs, and perform routine health checks across services and databases. The role includes supporting deployments via CI/CD, maintaining runbooks, and communicating status to stakeholders.

The ideal candidate has strong knowledge of REST APIs, databases, log analysis, and incident management, with familiarity in ITSM/ticketing and Linux command-line.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• 25 years in Application/Production Support (L2).
• Experience supporting business-critical or high-traffic applications is a plus.

Responsibilities

• First-level triage of support tickets across application modules/functions.
• Diagnose functional/application issues using application and infrastructure logs.
• Run routine health checks on services, APIs, caching layers and database connectivity.
• Execute approved runbooks for known issues (restarts, cache clears, configuration checks).
• Escalate complex/unresolved issues to L3 with clear diagnostics within SLA (P1/P2/P3).
• Support production deployments/rollbacks under L3 guidance via the CI/CD pipeline.
• Assist in validating fixes in Testing/Preprod environments before production release.
• Maintain incident logs, FAQs and runbook accuracy.
• Track and follow up on functional issues reported by end users.
• Communicate status/resolution updates to business stakeholders and end users.
• Support on-call rotation for after-hours coverage.

Skills

REST APIs

Application support

Incident management

Linux CLI

CI/CD concepts

Education

Bachelor's degree in Computer Science/IT

Tools

ELK/Kibana

PostgreSQL

MySQL

Postman

CI/CD tools

Job description

Role & responsibilities

• First-level triage of support tickets across application modules/functions.
• Diagnose functional/application issues using application and infrastructure logs.
• Run routine health checks on services, APIs, caching layers and database connectivity.
• Execute approved runbooks for known issues (restarts, cache clears, configuration checks).
• Escalate complex/unresolved issues to L3 with clear diagnostics within SLA (P1/P2/P3).
• Support production deployments/rollbacks under L3 guidance via the CI/CD pipeline.
• Assist in validating fixes in Testing/Preprod environments before production release.
• Maintain incident logs, FAQs and runbook accuracy.
• Track and follow up on functional issues reported by end users.
• Communicate status/resolution updates to business stakeholders and end users.
• Support on-call rotation for after-hours coverage.

Preferred candidate profile

• Working knowledge of web/mobile application support and REST APIs.
• Basic-to-intermediate database query/diagnostic skills (e.g., PostgreSQL, MySQL).
• Familiarity with application/container logs and log-analysis tools (e.g., ELK/Kibana).
• Understanding of token-based authentication and API testing tools (e.g., Postman).
• Exposure to CI/CD concepts and tools desirable.
• Basic Linux command-line proficiency.
• Familiarity with ITSM/ticketing tools and structured incident management.

Experience & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 25 years in Application/Production Support (L2 level).
• Experience supporting business-critical or high-traffic applications is a plus.