Sr. Digital & Technology Analyst – HR

General Mills; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

General Mills in Mumbai seeks a skilled HRIS professional to support Workbrain and Kronos, ensuring system health, data accuracy, and smooth payroll integration. You will collaborate with HR, Payroll, operations, and vendors to drive improvements and deliver rapid incident resolution.

You will participate in releases, perform testing, create documentation, and translate business needs into technical specs. The role requires 5+ years in HR tech, strong problem solving, and stakeholder

Qualifications

• 5+ years of experience supporting HR or workforce management technology in a corporate environment.
• Experience with Workbrain and Kronos in a global setup is highly preferred.
• Strong testing, release management, incident handling, and problem-solving capabilities.

Responsibilities

• Provide day-to-day Workbrain and Kronos operational support and ensure system health and data integrity.
• Troubleshoot incidents, analyze root causes, and drive timely resolutions.
• Support HR, Payroll, and operations by coordinating releases, testing, and deployment readiness.

Skills

Workbrain

Kronos

Incident management

Release management

Testing

Business analysis

Stakeholder communication

Education

Bachelor's degree

Tools

Workbrain

Kronos

Job description

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.OVERVIEWThis position reports to the Digital & Technology Manager – HR and is responsible for supporting, enhancing, and transforming the Workbrain and Kronos landscape. The role will partner with HR, Payroll, Operations, vendors, and technical teams to ensure stable day-to-day operations, deliver continuous improvements, support transformation initiatives, and execute release upgrades. This role is expected to demonstrate strong proficiency in workforce management systems, problem solving, process analysis, testing, and stakeholder communication.KEY ACCOUNTABILITIESProvide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainabilityTroubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defectsSupport run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuityPartner with business and technical teams to identify opportunities to improve processes, controls, and user experienceGather, analyze, and translate business requirements into functional recommendations and technical specificationsSupport improves initiatives by delivering system enhancements, configuration changes, and process optimizationParticipate in transform projects related to workforce management, time, attendance, scheduling, and payroll integrationCoordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilizationCreate and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectivelyDevelop and maintain documentation for system changes, support processes, testing outcomes, and release activitiesPartner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timelinessCommunicate system changes, release impacts, and opera onal updates to business users and stakeholders with varying technical knowledgeSupport prioritization of backlog items across run, improve, and transform demandRecommend best practices and drive standardization, simplification, and continuous improvement across workforce management processesWork collaboratively across global teams to align technical solutions with business needs and long-term roadmap prioritiesMINIMUM QUALIFICATIONSBachelor’s degree (full time)5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions7+ years of experience preferred in enterprise application support, enhancements, or transformation initiativesExperience supporting Workbrain and/or Kronos in a global environmentExperience in production support, system enhancements, testing, and release managementExperience working with third-party vendors, implementation partners, and cross-functional business teamsExperience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferredPREFERRED QUALIFICATIONSStrong functional and operational knowledge of Workbrain and KronosExperience supporting incident management, problem management, and system stabilization activitiesAbility to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilizationExperience gathering and translating business requirements into practical system solutionsDemonstrated ability to analyze processes, data, and system impacts and recommend improvementsUnderstanding of integrations, interfaces, and downstream payroll impactsStrong testing capability, including test planning, script creation, execution, and defect managementAbility to work on run, improve, and transform portfolios simultaneously and prioritize effectivelyELIGIBILITYApplicants must meet minimum age qualifications in the country in which the job is located.