Sr. Digital & Technology Analyst – HR

General Mills, Inc.; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

General Mills, Inc. seeks a skilled Workforce Management Systems Specialist to maintain and enhance Workbrain and Kronos. The role collaborates with HR, Payroll, Operations, and vendors to ensure system health, implement improvements, and support upgrade releases across a global environment.

The candidate should have 5+ years of enterprise application support, testing, and a strong ability to translate business needs into technical specs while communicating with stakeholders at all levels.

Qualifications

• Bachelor's degree in a relevant field (full time).
• 5+ years supporting HR/workforce management tech solutions.
• Experience with Workbrain and Kronos in a global environment.
• Experience in production support, testing and release management.
• Experience in production support, testing, and release management.
• Experience working with third-party vendors and cross-functional teams.
• Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred.

Responsibilities

• Provide day-to-day operational support for Workbrain and Kronos.
• Troubleshoot production issues and drive timely resolution.
• Support run operations by monitoring data and ensuring service continuity.
• Collaborate with business and technical teams to improve processes.
• Translate business requirements into functional specifications.
• Coordinate and support release upgrades and testing.
• Develop and maintain system documentation and testing outcomes.
• Engage with vendors and cross-functional teams for enhancements.

Skills

Workbrain

Kronos

Incident management

Problem solving

Testing

Documentation

Stakeholder communication

Vendor coordination

Data analysis

Education

Bachelor's degree (full time)

Tools

Workbrain

Kronos

Payroll systems

Job description

**OVERVIEW**This position reports to the Digital & Technology Manager – HR and is responsible for supporting, enhancing, and transforming the Workbrain and Kronos landscape. The role will partner with HR, Payroll, Operations, vendors, and technical teams to ensure stable day-to-day operations, deliver continuous improvements, support transformation initiatives, and execute release upgrades. This role is expected to demonstrate strong proficiency in workforce management systems, problem solving, process analysis, testing, and stakeholder communication. **KEY ACCOUNTABILITIES** Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainabilityTroubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defectsSupport run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuityPartner with business and technical teams to identify opportunities to improve processes, controls, and user experienceGather, analyze, and translate business requirements into functional recommendations and technical specificationsSupport improves initiatives by delivering system enhancements, configuration changes, and process optimizationParticipate in transform projects related to workforce management, time, attendance, scheduling, and payroll integrationCoordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilizationCreate and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectivelyDevelop and maintain documentation for system changes, support processes, testing outcomes, and release activitiesPartner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timelinessCommunicate system changes, release impacts, and opera onal updates to business users and stakeholders with varying technical knowledgeSupport prioritization of backlog items across run, improve, and transform demandRecommend best practices and drive standardization, simplification, and continuous improvement across workforce management processesWork collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities **MINIMUM QUALIFICATIONS** Bachelor’s degree (full time)5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions7+ years of experience preferred in enterprise application support, enhancements, or transformation initiativesExperience supporting Workbrain and/or Kronos in a global environmentExperience in production support, system enhancements, testing, and release managementExperience working with third-party vendors, implementation partners, and cross-functional business teamsExperience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred**PREFERRED QUALIFICATIONS** Strong functional and operational knowledge of Workbrain and Kronos Experience supporting incident management, problem management, and system stabilization activities Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization Experience gathering and translating business requirements into practical system solutions Demonstrated ability to analyze processes, data, and system impacts and recommend improvementsUnderstanding of integrations, interfaces, and downstream payroll impactsStrong testing capability, including test planning, script creation, execution, and defect managementAbility to work on run, improve, and transform portfolios simultaneously and prioritize effectively